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Altitude uCI vs. Sharpen Contact Center Platform

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Altitude

    Score8 out of 10
    N/AAltitude uCI is a configurable, modular unified communications, VoIP, and inbound or outbound contact center solution from Portuguese company Altitude Software.N/A

    Sharpen Contact Center Platform

    N/AN/ASharpen is a cloud-native contact center platform that helps companies create perfect customer experiences, from the company of the same name in Indianapolis. The contact center software is presented as an ideal for mid-size to enterprise businesses. Designed for agent productivity and efficiency, it's a solution for both customer support to outbound sales teams.

    $90

    one-time fee (with a 3-year commitment)

    Pricing
    AltitudeSharpen Contact Center Platform
    Editions & Modules
    No answers on this topic
    Core Agent
    $90
    one-time fee (with 3-year commitment)
    Performance
    $105
    one-time fee (with 3-year commitment)
    Workforce
    $135
    one-time fee (with 3-year commitment)
    Offerings
    Pricing Offerings
    AltitudeSharpen Contact Center Platform
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    AltitudeSharpen Contact Center Platform
    Contact Center Software
    Comparison of Contact Center Software features of Altitude uCI and Sharpen Contact Center Platform
    Feature
    Altitude uCI
    9.7
    1 Ratings
    Sharpen Contact Center Platform
    -
    Ratings
    Agent dashboard9.01 Ratings00 Ratings
    Validate callers10.01 Ratings00 Ratings
    Outbound response10.01 Ratings00 Ratings
    Call forwarding10.01 Ratings00 Ratings
    Click-to-call (CTC)9.01 Ratings00 Ratings
    Warm transfer10.01 Ratings00 Ratings
    Predictive dialing10.01 Ratings00 Ratings
    Interactive voice response10.01 Ratings00 Ratings
    REST APIs9.01 Ratings00 Ratings
    Call scripts10.01 Ratings00 Ratings
    Call tracking10.01 Ratings00 Ratings
    Multichannel integration10.01 Ratings00 Ratings
    CRM software integration9.01 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Altitude uCI and Sharpen Contact Center Platform
    Feature
    Altitude uCI
    9.6
    1 Ratings
    Sharpen Contact Center Platform
    -
    Ratings
    Inbound call routing10.01 Ratings00 Ratings
    Omnichannel inbound routing10.01 Ratings00 Ratings
    Recording10.01 Ratings00 Ratings
    Quality management9.01 Ratings00 Ratings
    Call analytics8.01 Ratings00 Ratings
    Historical reporting10.01 Ratings00 Ratings
    Live reporting10.01 Ratings00 Ratings
    User Ratings
    AltitudeSharpen Contact Center Platform
    Likelihood to Recommend
    9.0
    (1 ratings)
    -
    (0 ratings)