Altmetric vs. Zendesk Suite
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Altmetric | N/A | N/A | Thousands of conversations about scholarly content happen online every day. Altmetric tracks a range of sources to capture and collate this activity, helping the user to monitor and report on the attention surrounding research work. A single research output may live on multiple websites and can be talked about across dozens of different platforms. Altmetric work behind the scenes, collecting and collating all of this disparate information to provide a single, informative view of the online… | N/A |
 Zendesk Suite | Score8.8 out of 10 | N/A | Zendesk is a customer support solution with built-in ticketing, conversational messaging, and live chat, designed to help businesses of all sizes and industries deliver personalized service at scale. Zendesk's AI agents are trained in CX to help Service teams resolve customer issues faster and more accurately while still providing a human-centered experience. Zendesk ultimately aims to help businesses improve time to value, reduce effort per ticket, and keep costs low. | $69 per month per agent |
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| Editions & Modules | No answers on this topic |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | — | 20% discount available with annual pricing. | ||||||||||||||
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| Altmetric | Zendesk Suite | |
|---|---|---|
| Likelihood to Recommend | - | 9.0 |
| Likelihood to Renew | - | 10.0 |
| Usability | - | 8.9 |
| Availability | - | 8.6 |
| Performance | - | 8.0 |
| Support Rating | - | 5.5 |
| In-Person Training | - | 10.0 |
| Online Training | - | 7.9 |
| Implementation Rating | - | 9.0 |
| Configurability | - | 9.3 |