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ALVAO Service Desk vs. ManageEngine ServiceDesk Plus

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ALVAO Service Desk

1 Reviews and Ratings

ManageEngine ServiceDesk Plus

109 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ALVAO Service Desk

    Score6.4 out of 10
    Mid-Size Companies (51-1,000 employees)
    		ALVAO Service Desk is a Microsoft-native ITSM platform that centralizes requests across IT, HR, and Facilities. Integrated with Outlook and Teams, it allows employees to create, track, and resolve tickets directly in familiar tools. AI and Copilot features automate repetitive tasks, provide smart suggestions, and power a Teams-based virtual agent for 24/7 self-service. With transparent dashboards, SLA-driven prioritization, Power platform integration, no-code automatization and Power BI…

    $1,296

    per year 3 agents (minimum)

    ManageEngine ServiceDesk Plus

    Score9.2 out of 10
    		N/AServiceDesk Plus is free help desk software from ManageEngine, a division of Zoho Corporation.

    $10

    Starting Price Per Month

    Pricing
    ALVAO Service DeskManageEngine ServiceDesk Plus
    Editions & Modules
    Start
    $36
    per month (billed annually) per agent (minimum 3)
    Standard
    $54
    per month (billed annually) per agent (minimum 3)
    Professional
    $63
    per month (billed annually) per agent (minimum 3)
    Enterprise
    $84
    per month (billed annually) per agent (minimum 3)
    Standard
    $10.00
    Starting Price Per Month
    Professional
    $21.00
    Starting Price Per Month
    Enterprise
    $50.00
    Starting Price Per Month
    Offerings
    Pricing Offerings
    ALVAO Service DeskManageEngine ServiceDesk Plus
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Features
    ALVAO Service DeskManageEngine ServiceDesk Plus
    Incident and problem management
    Comparison of Incident and problem management features of ALVAO Service Desk and ManageEngine ServiceDesk Plus
    Feature
    ALVAO Service Desk
    5.5
    1 Ratings
    ManageEngine ServiceDesk Plus
    7.1
    20 Ratings
    Organize and prioritize service tickets6.41 Ratings8.020 Ratings
    Expert directory7.31 Ratings5.013 Ratings
    Self-service tools5.51 Ratings8.018 Ratings
    Subscription-based notifications2.71 Ratings6.014 Ratings
    ITSM collaboration and documentation5.51 Ratings10.016 Ratings
    ITSM reports and dashboards5.51 Ratings8.018 Ratings
    Service restoration00 Ratings5.015 Ratings
    Change management
    Comparison of Change management features of ALVAO Service Desk and ManageEngine ServiceDesk Plus
    Feature
    ALVAO Service Desk
    5.5
    1 Ratings
    ManageEngine ServiceDesk Plus
    8.0
    16 Ratings
    Change requests repository5.51 Ratings7.015 Ratings
    Change calendar00 Ratings8.011 Ratings
    Service-level management00 Ratings9.014 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of ALVAO Service Desk and ManageEngine ServiceDesk Plus
    Feature
    ALVAO Service Desk
    -
    Ratings
    ManageEngine ServiceDesk Plus
    7.7
    15 Ratings
    Configuration mangement00 Ratings9.014 Ratings
    Asset management dashboard00 Ratings8.014 Ratings
    Policy and contract enforcement00 Ratings6.010 Ratings
    User Ratings
    ALVAO Service DeskManageEngine ServiceDesk Plus
    Likelihood to Recommend
    6.4
    (1 ratings)
    9.0
    (20 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    6.0
    (1 ratings)
    Usability
    6.4
    (1 ratings)
    7.0
    (4 ratings)
    Support Rating
    -
    (0 ratings)
    9.0
    (3 ratings)