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ALVAO Service Desk vs. Spiceworks Cloud Help Desk

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ALVAO Service Desk

1 Reviews and Ratings

Spiceworks Cloud Help Desk

248 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ALVAO Service Desk

    Score6.4 out of 10
    Mid-Size Companies (51-1,000 employees)
    		ALVAO Service Desk is a Microsoft-native ITSM platform that centralizes requests across IT, HR, and Facilities. Integrated with Outlook and Teams, it allows employees to create, track, and resolve tickets directly in familiar tools. AI and Copilot features automate repetitive tasks, provide smart suggestions, and power a Teams-based virtual agent for 24/7 self-service. With transparent dashboards, SLA-driven prioritization, Power platform integration, no-code automatization and Power BI…

    $1,296

    per year 3 agents (minimum)

    Spiceworks Cloud Help Desk

    Score6.9 out of 10
    		N/ASpiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management.

    $0

    (free for 1-5 Seats)

    Pricing
    ALVAO Service DeskSpiceworks Cloud Help Desk
    Editions & Modules
    Start
    $36
    per month (billed annually) per agent (minimum 3)
    Standard
    $54
    per month (billed annually) per agent (minimum 3)
    Professional
    $63
    per month (billed annually) per agent (minimum 3)
    Enterprise
    $84
    per month (billed annually) per agent (minimum 3)
    Core Plan
    $0
    Premium
    $6
    per month per user
    Offerings
    Pricing Offerings
    ALVAO Service DeskSpiceworks Cloud Help Desk
    Free Trial
    YesNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Features
    ALVAO Service DeskSpiceworks Cloud Help Desk
    Incident and problem management
    Comparison of Incident and problem management features of ALVAO Service Desk and Spiceworks Cloud Help Desk
    Feature
    ALVAO Service Desk
    5.5
    1 Ratings
    Spiceworks Cloud Help Desk
    8.5
    55 Ratings
    Organize and prioritize service tickets6.41 Ratings8.054 Ratings
    Expert directory7.31 Ratings8.047 Ratings
    Self-service tools5.51 Ratings00 Ratings
    Subscription-based notifications2.71 Ratings9.042 Ratings
    ITSM collaboration and documentation5.51 Ratings6.045 Ratings
    ITSM reports and dashboards5.51 Ratings00 Ratings
    Ticket creation and submission00 Ratings10.054 Ratings
    Ticket response00 Ratings10.053 Ratings
    Change management
    Comparison of Change management features of ALVAO Service Desk and Spiceworks Cloud Help Desk
    Feature
    ALVAO Service Desk
    5.5
    1 Ratings
    Spiceworks Cloud Help Desk
    -
    Ratings
    Change requests repository5.51 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of ALVAO Service Desk and Spiceworks Cloud Help Desk
    Feature
    ALVAO Service Desk
    -
    Ratings
    Spiceworks Cloud Help Desk
    7.0
    52 Ratings
    External knowledge base00 Ratings7.048 Ratings
    Internal knowledge base00 Ratings7.048 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of ALVAO Service Desk and Spiceworks Cloud Help Desk
    Feature
    ALVAO Service Desk
    -
    Ratings
    Spiceworks Cloud Help Desk
    9.0
    52 Ratings
    Customer portal00 Ratings9.046 Ratings
    IVR00 Ratings7.011 Ratings
    Social integration00 Ratings8.927 Ratings
    Email support00 Ratings10.046 Ratings
    Help Desk CRM integration00 Ratings9.928 Ratings
    User Ratings
    ALVAO Service DeskSpiceworks Cloud Help Desk
    Likelihood to Recommend
    6.4
    (1 ratings)
    10.0
    (83 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (29 ratings)
    Usability
    6.4
    (1 ratings)
    9.0
    (9 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (3 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    8.7
    (26 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (7 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)