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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Alvaria

    Score7.2 out of 10
    N/AMaintaining contact center compliance with industry regulations and protecting sensitive customer data are mission critical to outbound call center operations. Alvaria's Compliant Outreach suite of solutions, part of the larger Alvaria CX Suite, can help. The solution is based on software from the former Noble Systems, which merged with Aspect Software in 2021 to become Alvaria. Noble Systems' technology forms the basis of the Alvaria compliant outbound call center solution.N/A
    Pricing
    Alvaria
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    Alvaria
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Alvaria
    Considered Both Products
    Alvaria, Inc (Aspect Software + Noble Systems)
    Chose Alvaria
    I haven't really used any other systems like this (that I can recall). Alvaria is the first, but I like it so far. I didn't choose this program it's just the one my company uses but it is pretty helpful and convenient to manage my time myself instead of depending on someone …
    Incentivized
    Chose Alvaria
    I think Workday is much more user-friendly with much less clicking about for answers. It's also easier to use and I don't feel confused or doubtful when submitting for time off or time corrections. The reasons that times get rejected are also much easier to follow and the …
    Incentivized
    Chose Alvaria
    Alvaria has a clunkier User Interface than Workday. It's granular to such an extent that it actually decreases usability for those less technologically literate (most managers). For scheduling, it can be used much more granularly, which is great for reporting but requires a …
    Incentivized
    Chose Alvaria
    Noble far exceeds the other solutions explored for the simple reason of product suite offerings. There is very little-to-no need to stack vendors on a basic telephony platform because Noble has the proprietary suite of products. Full integration. Reporting. Recording. AI. …
    Incentivized
    Chose Alvaria
    Noble offered a lot of functions for the lowest price. The QA component alone was a big selling point, along with the PCI compliance of their remote server locations. CCX was premise-based and was bulletproof. It never went down, its UI never had problems, and we never dropped …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    Features
    Alvaria
    Contact Center Software
    Comparison of Contact Center Software features of Alvaria
    Feature
    Alvaria
    8.7
    4 Ratings
    Agent dashboard7.04 Ratings
    Validate callers9.11 Ratings
    Outbound response8.21 Ratings
    Call forwarding9.11 Ratings
    Click-to-call (CTC)9.11 Ratings
    Warm transfer9.11 Ratings
    Predictive dialing9.11 Ratings
    Interactive voice response9.11 Ratings
    REST APIs9.11 Ratings
    Call scripts9.11 Ratings
    Call tracking9.11 Ratings
    Multichannel integration9.11 Ratings
    CRM software integration7.02 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Alvaria
    Feature
    Alvaria
    8.7
    2 Ratings
    Inbound call routing9.11 Ratings
    Omnichannel inbound routing9.11 Ratings
    Recording9.11 Ratings
    Quality management6.02 Ratings
    Call analytics9.11 Ratings
    Historical reporting9.11 Ratings
    Live reporting9.11 Ratings
    Customer surveys9.11 Ratings
    Customer interaction analytics9.11 Ratings
    User Ratings
    Alvaria
    Likelihood to Recommend
    7.0
    (5 ratings)
    Support Rating
    9.1
    (1 ratings)