| Product | Rating | Most Used By | Product Summary | Starting Price |
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 Alvaria Workforce | Score7 out of 10 | N/A | Alvaria Workforce (formerly Aspect Workforce Management), is a suite of software which combines call center workforce management with advanced analytics features like call recording, speech analytics, eLearning for training, data sharing for schedule optimization across call center or branch locations, and desktop analytics for monitoring and analyzing discrete actions like employee keystrokes and application usage. The Basic, Advanced, and Enterprise tiers include… | N/A |
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| Editions & Modules | No answers on this topic | ||||||||||
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| Entry-level Setup Fee | No setup fee | ||||||||||
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| Considered Both Products | Chose Alvaria Workforce Definitely the most intricate workforce tool out there, no others stack up, and this has the most in depth detail Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Alvaria Workforce I have used NICE IEX Workforce Management in addition to Aspect Workforce Management, both tools are great at what they do. Aspect however builds its forecast model continuously, adding more information to the model everyday, where are with IEX, the model has to be built each … Chose Alvaria Workforce One of the primary reason why we selected Aspect eWFM solution was because of the scenario based modeling functionality. In other solutions (such as IEX, Blue Pumpin..etc) this functionality is not available. In our industry it was critical to be able to use scenario based … Chose Alvaria Workforce IEX - The best solution on the market. It is expensive but offers the best features and functionality. Verint Impact 360 - Verint is comparable although I think eWFM has better forecasting. I also like that Verint offers real-time adherence information and employee skills are … Chose Alvaria Workforce While I am aware of several competitors, I have not used their software. IEX, Verint, and Cisco are other options among many. |
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| Alvaria Workforce | |
|---|---|
| Likelihood to Recommend | 9.0 |
| Likelihood to Renew | 8.6 |
| Usability | 8.0 |
| Support Rating | 8.0 |
| Implementation Rating | 9.0 |
