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Amazon Chime vs. Amazon Connect

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Amazon Chime

75 Reviews and Ratings

Amazon Connect

45 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Amazon Chime

    Score5.6 out of 10
    		N/AAmazon Chime is a communications service from Amazon Web Services with a built-in VoIP solution. Amazon Chime can be used for online meetings, video conferencing, and business calling, and features pay-as-you-go pricing.

    $0

    per minute

    Amazon Connect

    Score8.8 out of 10
    		N/ALaunched in 2017 and available on AWS, Amazon Connect is a cloud-based omnichannel contact center designed to provide a seamless experience across voice and website live chat, featuring skills-based routing, task tracking, and analytic tools to track customer interactions, or evaluate agent activity. It can support office-based or virtual contact centers. The service is pay-per-usage, per feature.

    $0

    per profile/per month

    Pricing
    Amazon ChimeAmazon Connect
    Editions & Modules
    Business Calling - Inbound
    $0.002216
    per minute
    Business Calling - Phone Numbers
    $1
    per number per month, US Only
    Meetings - Pro
    $3
    *per user per day
    Meetings - Basic
    Free
    Business Calling - Outbound
    Country Dependent
    per minute
    Business Calling - Receive Text
    Free
    US Only
    Business Calling - Send Text
    Country Dependent
    Customer Profiles
    $0.0025
    per profile/per month
    Chat
    $0
    per message
    Contact Lens (5 million+ monthly minutes)
    $0.0125
    per minute
    Contact Lens (first 5 million monthly minutes)
    $0.015
    per minute
    Voice
    $0.02
    per minute
    Voice ID
    $0.025
    per transaction
    Tasks
    $0.04
    per task
    Offerings
    Pricing Offerings
    Amazon ChimeAmazon Connect
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details*up to $15.00 per user per month—
    More Pricing Information
    Features
    Amazon ChimeAmazon Connect
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Amazon Chime and Amazon Connect
    Feature
    Amazon Chime
    10.0
    26 Ratings
    Amazon Connect
    -
    Ratings
    High quality audio10.026 Ratings00 Ratings
    High quality video10.026 Ratings00 Ratings
    Low bandwidth requirements10.021 Ratings00 Ratings
    Mobile support10.021 Ratings00 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Amazon Chime and Amazon Connect
    Feature
    Amazon Chime
    9.2
    25 Ratings
    Amazon Connect
    -
    Ratings
    Desktop sharing10.025 Ratings00 Ratings
    Whiteboards8.311 Ratings00 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Amazon Chime and Amazon Connect
    Feature
    Amazon Chime
    9.7
    25 Ratings
    Amazon Connect
    -
    Ratings
    Calendar integration10.022 Ratings00 Ratings
    Meeting initiation10.024 Ratings00 Ratings
    Integrates with social media8.39 Ratings00 Ratings
    Record meetings / events10.023 Ratings00 Ratings
    Slideshows10.021 Ratings00 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Amazon Chime and Amazon Connect
    Feature
    Amazon Chime
    10.0
    22 Ratings
    Amazon Connect
    -
    Ratings
    Live chat10.022 Ratings00 Ratings
    Audience polling10.010 Ratings00 Ratings
    Q&A10.012 Ratings00 Ratings
    Online Events Security
    Comparison of Online Events Security features of Amazon Chime and Amazon Connect
    Feature
    Amazon Chime
    10.0
    22 Ratings
    Amazon Connect
    -
    Ratings
    User authentication10.018 Ratings00 Ratings
    Participant roles & permissions10.021 Ratings00 Ratings
    Confidential attendee list10.016 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Amazon Chime and Amazon Connect
    Feature
    Amazon Chime
    10.0
    1 Ratings
    Amazon Connect
    -
    Ratings
    Video conferencing10.01 Ratings00 Ratings
    Audio conferencing10.01 Ratings00 Ratings
    Video screen sharing10.01 Ratings00 Ratings
    Instant messaging10.01 Ratings00 Ratings
    Contact Center Software
    Comparison of Contact Center Software features of Amazon Chime and Amazon Connect
    Feature
    Amazon Chime
    -
    Ratings
    Amazon Connect
    7.1
    4 Ratings
    Agent dashboard00 Ratings5.04 Ratings
    Validate callers00 Ratings7.04 Ratings
    Outbound response00 Ratings7.04 Ratings
    Call forwarding00 Ratings7.04 Ratings
    Click-to-call (CTC)00 Ratings7.04 Ratings
    Warm transfer00 Ratings9.04 Ratings
    Predictive dialing00 Ratings5.03 Ratings
    Interactive voice response00 Ratings6.04 Ratings
    REST APIs00 Ratings9.03 Ratings
    Call scripts00 Ratings5.04 Ratings
    Call tracking00 Ratings7.04 Ratings
    Multichannel integration00 Ratings9.04 Ratings
    CRM software integration00 Ratings9.04 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Amazon Chime and Amazon Connect
    Feature
    Amazon Chime
    -
    Ratings
    Amazon Connect
    5.7
    4 Ratings
    Inbound call routing00 Ratings9.04 Ratings
    Omnichannel inbound routing00 Ratings5.04 Ratings
    Recording00 Ratings7.04 Ratings
    Quality management00 Ratings7.04 Ratings
    Call analytics00 Ratings3.04 Ratings
    Historical reporting00 Ratings5.04 Ratings
    Live reporting00 Ratings5.04 Ratings
    Customer surveys00 Ratings5.04 Ratings
    Customer interaction analytics00 Ratings5.04 Ratings
    User Ratings
    Amazon ChimeAmazon Connect
    Likelihood to Recommend
    10.0
    (27 ratings)
    7.0
    (4 ratings)
    Support Rating
    8.8
    (9 ratings)
    -
    (0 ratings)