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Amazon Connect vs. Dialpad Support

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Amazon Connect

45 Reviews and Ratings

Dialpad Support

74 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Amazon Connect

    Score8.8 out of 10
    		N/ALaunched in 2017 and available on AWS, Amazon Connect is a cloud-based omnichannel contact center designed to provide a seamless experience across voice and website live chat, featuring skills-based routing, task tracking, and analytic tools to track customer interactions, or evaluate agent activity. It can support office-based or virtual contact centers. The service is pay-per-usage, per feature.

    $0

    per profile/per month

    Dialpad Support

    Score9 out of 10
    		N/ADialpad Ai Contact Center is an inbound or outbound call center platform and solution, that helps companies connect with customers across all channels and skip the repetitive questions, retaining reviewable conversations and context history.

    $80

    per month per user

    Pricing
    Amazon ConnectDialpad Support
    Editions & Modules
    Customer Profiles
    $0.0025
    per profile/per month
    Chat
    $0
    per message
    Contact Lens (5 million+ monthly minutes)
    $0.0125
    per minute
    Contact Lens (first 5 million monthly minutes)
    $0.015
    per minute
    Voice
    $0.02
    per minute
    Voice ID
    $0.025
    per transaction
    Tasks
    $0.04
    per task
    Essentials
    $80
    per month per user
    Advanced
    $115
    per month per user
    Premium
    $150
    per month per user
    Offerings
    Pricing Offerings
    Amazon ConnectDialpad Support
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Amazon ConnectDialpad Support
    Contact Center Software
    Comparison of Contact Center Software features of Amazon Connect and Dialpad Support
    Feature
    Amazon Connect
    7.1
    4 Ratings
    Dialpad Support
    8.2
    34 Ratings
    Agent dashboard5.04 Ratings8.534 Ratings
    Validate callers7.04 Ratings8.632 Ratings
    Outbound response7.04 Ratings8.932 Ratings
    Call forwarding7.04 Ratings8.833 Ratings
    Click-to-call (CTC)7.04 Ratings8.531 Ratings
    Warm transfer9.04 Ratings8.030 Ratings
    Predictive dialing5.03 Ratings7.223 Ratings
    Interactive voice response6.04 Ratings8.228 Ratings
    REST APIs9.03 Ratings7.115 Ratings
    Call scripts5.04 Ratings8.025 Ratings
    Call tracking7.04 Ratings8.030 Ratings
    Multichannel integration9.04 Ratings8.322 Ratings
    CRM software integration9.04 Ratings8.422 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Amazon Connect and Dialpad Support
    Feature
    Amazon Connect
    5.7
    4 Ratings
    Dialpad Support
    8.4
    34 Ratings
    Inbound call routing9.04 Ratings7.933 Ratings
    Omnichannel inbound routing5.04 Ratings8.417 Ratings
    Recording7.04 Ratings8.632 Ratings
    Quality management7.04 Ratings8.628 Ratings
    Call analytics3.04 Ratings8.632 Ratings
    Historical reporting5.04 Ratings8.631 Ratings
    Live reporting5.04 Ratings8.929 Ratings
    Customer surveys5.04 Ratings7.415 Ratings
    Customer interaction analytics5.04 Ratings8.321 Ratings
    User Ratings
    Amazon ConnectDialpad Support
    Likelihood to Recommend
    7.0
    (4 ratings)
    8.7
    (35 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.1
    (3 ratings)
    Usability
    -
    (0 ratings)
    8.3
    (15 ratings)