Amazon Connect vs. Exotel
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Amazon Connect | Score8.8 out of 10 | N/A | Launched in 2017 and available on AWS, Amazon Connect is a cloud-based omnichannel contact center designed to provide a seamless experience across voice and website live chat, featuring skills-based routing, task tracking, and analytic tools to track customer interactions, or evaluate agent activity. It can support office-based or virtual contact centers. The service is pay-per-usage, per feature. | $0 per profile/per month |
 Exotel | Score6 out of 10 | Mid-Size Companies (51-1,000 employees) | Exotel is an advanced customer engagement platform that combines CPaaS, omnichannel contact centers, and Conversational AI. The platform is designed to foster richer, AI-powered, and contextual interactions, offering businesses unparalleled speed and scale in their communications. | $200 5 months Validity |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
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| Amazon Connect | Exotel | |
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| Likelihood to Recommend | 7.0 | 6.0 |
| Likelihood to Renew | - | 5.0 |
| Usability | - | 6.0 |
| Support Rating | - | 6.0 |
| Implementation Rating | - | 5.0 |