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Amazon Connect vs. Nextiva Contact Center

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Amazon Connect

45 Reviews and Ratings

Nextiva Contact Center

64 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Amazon Connect

    Score8.7 out of 10
    		N/ALaunched in 2017 and available on AWS, Amazon Connect is a cloud-based omnichannel contact center designed to provide a seamless experience across voice and website live chat, featuring skills-based routing, task tracking, and analytic tools to track customer interactions, or evaluate agent activity. It can support office-based or virtual contact centers. The service is pay-per-usage, per feature.

    $0

    per profile/per month

    Nextiva Contact Center

    Score9.7 out of 10
    		N/ANextiva’s cloud contact center solution features voice, digital, AI-driven journey orchestration, customer engagement, workforce management, and analytics. The solution helps boost customer loyalty, enhance employee productivity, and reduce costs.

    $129

    per month per user

    Pricing
    Amazon ConnectNextiva Contact Center
    Editions & Modules
    Customer Profiles
    $0.0025
    per profile/per month
    Chat
    $0
    per message
    Contact Lens (5 million+ monthly minutes)
    $0.0125
    per minute
    Contact Lens (first 5 million monthly minutes)
    $0.015
    per minute
    Voice
    $0.02
    per minute
    Voice ID
    $0.025
    per transaction
    Tasks
    $0.04
    per task
    Essential
    $129
    per month per seat
    Professional
    $159
    per month per seat
    Premium
    $199
    per month per seat
    Offerings
    Pricing Offerings
    Amazon ConnectNextiva Contact Center
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Features
    Amazon ConnectNextiva Contact Center
    Contact Center Software
    Comparison of Contact Center Software features of Amazon Connect and Nextiva Contact Center
    Feature
    Amazon Connect
    7.1
    4 Ratings
    Nextiva Contact Center
    9.4
    42 Ratings
    Agent dashboard5.04 Ratings9.542 Ratings
    Validate callers7.04 Ratings9.640 Ratings
    Outbound response7.04 Ratings9.740 Ratings
    Call forwarding7.04 Ratings9.741 Ratings
    Click-to-call (CTC)7.04 Ratings9.034 Ratings
    Warm transfer9.04 Ratings9.439 Ratings
    Predictive dialing5.03 Ratings9.026 Ratings
    Interactive voice response6.04 Ratings8.931 Ratings
    REST APIs9.03 Ratings9.324 Ratings
    Call scripts5.04 Ratings9.523 Ratings
    Call tracking7.04 Ratings9.937 Ratings
    Multichannel integration9.04 Ratings9.127 Ratings
    CRM software integration9.04 Ratings9.629 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Amazon Connect and Nextiva Contact Center
    Feature
    Amazon Connect
    5.7
    4 Ratings
    Nextiva Contact Center
    9.4
    42 Ratings
    Inbound call routing9.04 Ratings9.840 Ratings
    Omnichannel inbound routing5.04 Ratings9.234 Ratings
    Recording7.04 Ratings9.738 Ratings
    Quality management7.04 Ratings9.636 Ratings
    Call analytics3.04 Ratings9.637 Ratings
    Historical reporting5.04 Ratings9.340 Ratings
    Live reporting5.04 Ratings8.835 Ratings
    Customer surveys5.04 Ratings9.621 Ratings
    Customer interaction analytics5.04 Ratings9.327 Ratings
    User Ratings
    Amazon ConnectNextiva Contact Center
    Likelihood to Recommend
    7.0
    (4 ratings)
    9.7
    (43 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.7
    (3 ratings)
    Usability
    -
    (0 ratings)
    8.6
    (8 ratings)
    Support Rating
    -
    (0 ratings)
    8.0
    (7 ratings)