Amazon Lex vs. Zoom Contact Center
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Amazon Lex | Score7.5 out of 10 | N/A | AWS provides Amazon Lex, a chatbot building technology. | $0 Per Speech Request |
 Zoom Contact Center | Score8.2 out of 10 | N/A | Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that drive loyalty. It includes intelligent self-service and routing, a unified communications and contact center, and video optimized high-touch engagements. | $69 per month per user |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| Amazon Lex | Zoom Contact Center | |
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| Likelihood to Recommend | 8.0 | 8.0 |
| Usability | 9.0 | - |
| Support Rating | 8.0 | - |