Amazon Transcribe vs. Nuance Dragon Speech Recognition

Amazon Transcribe can be an excellent tool for businesses where being able to convert speech or audio to text, in a searchable and reportable form, would be useful. For a call center (inbound or outbound), the ability to have a rich transcription of each call (and being able to search it for keywords) is an incredibly valuable benefit. For business meetings, being able to turn a 60 or 90-minute call into a readable transcript to search or refresh yourself or others is a very large time saver which will help you work more efficiently. The software does offer many deeper integrations, such as being able to track script usage (for call centers) or interruptions, deviations, etc.. which would be very valuable to a management team and for training purposes.

Incentivized

Nuance Dragon Speech Recognition is well-suited for any document creation need. Not as great on forms, because there must be time for one to process one's thoughts, but still pretty good. Memory issues seem to make the program delay transcribing words to an unacceptable extent. I'm sure artificial intelligence will change the program substantially.

Incentivized

• Content discovery advancements through audio and video contents conversions to texts.
• Creating notes for meetings has been at ease with this solution.
• Real-time transcription: sending live audio and videos in response to searchable texts.

Incentivized

• The main advantage is that it calibrates itself around your tone and accent.
• Integration with many apps and operative system is good.
• Integrating custom words and acronyms is very easy, so, over time, recognition becomes very precise and customized.

Incentivized

• There is a small learning curve to begin using ALL of the features the software offers. Additional tech support may be required for some integrations, so it's worth looking into if planning to use all of the features they offer.

Incentivized

• Editing--sometimes it takes several attempts to get the right word
• Buffering the spoken words for very fast talkers
• System resource hog

Incentivized

• Nuance Dragon Speech Recognition is not up to par with any of the other AI voice recognition technologies currently available
• The software is also very buggy and crashes frequently
• Punctuation also seems like an afterthought for Nuance Dragon Speech Recognition software--requiring the user to speak out each comma, period, etc.

Incentivized

Once you learn the product, it is quite easy to use.

Incentivized

One of the worst companies in terms of customer service getting the download file because of a laptop upgrade took me months of work. No jokes.

Incentivized

I use Google Cloud Speech to Text and Amazon Transcribe. What makes Amazon Transcribe better for me is the accuracy of the audio-to-text conversion. I have found out that Amazone Transcribe is better at handling homophones, contractions, abbreviations, and acronyms. Another feature that makes Amazon Transcribe my No. 1 choice is its use of punctuation marks. I can also feed my own list of vocabulary into Amazon Transcribe to help me acquire better results.

Incentivized

I have previously used Adobe Acrobat Reader in other organisations and I found it to be very good. However, as I purchased Nuance Dragon Speech Recognition for home use, there was a considerable difference in the price between the two products. For both work and home use,I found that Nuance Dragon Speech Recognition meets all my requirements.

Incentivized

• Working in the backend, I would say the most important ROI has been data security through implementation of enterprise-grade technical and physical controls which prevent unauthorized access to our content.

Incentivized

• Nuance Dragon Speech Recognition has made it easier to dictate progress notes
• Nuance Dragon Speech Recognition has made seeing patients more efficient
• Nuance Dragon Speech Recognition was a little expensive for our smaller practice

Incentivized