Amazon Transcribe vs. Rev.com (Rev)

Amazon Transcribe can be an excellent tool for businesses where being able to convert speech or audio to text, in a searchable and reportable form, would be useful. For a call center (inbound or outbound), the ability to have a rich transcription of each call (and being able to search it for keywords) is an incredibly valuable benefit. For business meetings, being able to turn a 60 or 90-minute call into a readable transcript to search or refresh yourself or others is a very large time saver which will help you work more efficiently. The software does offer many deeper integrations, such as being able to track script usage (for call centers) or interruptions, deviations, etc.. which would be very valuable to a management team and for training purposes.

Incentivized

Rev is a fantastic resource for companies who are looking for captions or transcripts. Ordering transcripts can save a lot of time from trying to summarize meetings yourself. And captions provide a company the ability to expand the group of people who can access their products. We put a lot of our training in courses created in Kajabi. Rev offers burned-in and .srt files, so the .srt files are perfect for Kajabi! We are only a US-based company right now, but it can help with accessibility with language barriers too because Rev offers captions in SOOOO many different languages

Incentivized

• Content discovery advancements through audio and video contents conversions to texts.
• Creating notes for meetings has been at ease with this solution.
• Real-time transcription: sending live audio and videos in response to searchable texts.

Incentivized

• quick delivery
• captions
• transcripts
• easy/ user-friendly
• affordability

Incentivized

• There is a small learning curve to begin using ALL of the features the software offers. Additional tech support may be required for some integrations, so it's worth looking into if planning to use all of the features they offer.

Incentivized

• following the customer made glossary better
• adding better punctuation in captions

Incentivized

I use Google Cloud Speech to Text and Amazon Transcribe. What makes Amazon Transcribe better for me is the accuracy of the audio-to-text conversion. I have found out that Amazone Transcribe is better at handling homophones, contractions, abbreviations, and acronyms. Another feature that makes Amazon Transcribe my No. 1 choice is its use of punctuation marks. I can also feed my own list of vocabulary into Amazon Transcribe to help me acquire better results.

Incentivized

I do not have experience with other Voice Recognition platforms

Incentivized

• Working in the backend, I would say the most important ROI has been data security through implementation of enterprise-grade technical and physical controls which prevent unauthorized access to our content.

Incentivized

• Higher Sponsorship
• More professional training
• Higher Sales (due to higher sponsorship)

Incentivized