Amazon Transcribe vs. Verbit

Amazon Transcribe can be an excellent tool for businesses where being able to convert speech or audio to text, in a searchable and reportable form, would be useful. For a call center (inbound or outbound), the ability to have a rich transcription of each call (and being able to search it for keywords) is an incredibly valuable benefit. For business meetings, being able to turn a 60 or 90-minute call into a readable transcript to search or refresh yourself or others is a very large time saver which will help you work more efficiently. The software does offer many deeper integrations, such as being able to track script usage (for call centers) or interruptions, deviations, etc.. which would be very valuable to a management team and for training purposes.

Incentivized

Verbit offers a captioning service that meets our requirements and is less expensive than other services we have used in the past. It offers a web interface as well as being integrated into our LMS (Canvas) so it is very flexible in how we can use it.

Since it is integrated with our media management software (Kaltura), it works seamlessly in the background.

One caveat is that you can't search for a unique ID number in the web interface, so if you have two or more videos that have the same name, you don't know which one to caption.

Incentivized

• Content discovery advancements through audio and video contents conversions to texts.
• Creating notes for meetings has been at ease with this solution.
• Real-time transcription: sending live audio and videos in response to searchable texts.

Incentivized

• There is a small learning curve to begin using ALL of the features the software offers. Additional tech support may be required for some integrations, so it's worth looking into if planning to use all of the features they offer.

Incentivized

I use Google Cloud Speech to Text and Amazon Transcribe. What makes Amazon Transcribe better for me is the accuracy of the audio-to-text conversion. I have found out that Amazone Transcribe is better at handling homophones, contractions, abbreviations, and acronyms. Another feature that makes Amazon Transcribe my No. 1 choice is its use of punctuation marks. I can also feed my own list of vocabulary into Amazon Transcribe to help me acquire better results.

Incentivized

• Working in the backend, I would say the most important ROI has been data security through implementation of enterprise-grade technical and physical controls which prevent unauthorized access to our content.

Incentivized