Kabbage by American Express vs. Square Payroll

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Kabbage by American Express
Score 9.0 out of 10
N/A
Kabbage from American Express offers a data and technology platform to provide small businesses automated cash flow solutions, including business checking accounts, online payments, business insights and flexible lines of credit up to $250,000. Kabbage uses real-time data and automation to provide an integrated suite of financial tools empowering small businesses to spend less time on their books and more time on building thriving businesses.N/A
Square Payroll
Score 6.1 out of 10
N/A
Square Payroll is a payroll solution for hourly employees, from Square headquartered in San Francisco, California.
$0
per month
Pricing
Kabbage by American ExpressSquare Payroll
Editions & Modules
No answers on this topic
Free
$0
per month
Plus
$29
per month
Premium
Custom
Offerings
Pricing Offerings
Kabbage by American ExpressSquare Payroll
Free Trial
YesNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Kabbage by American ExpressSquare Payroll
Features
Kabbage by American ExpressSquare Payroll
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Kabbage by American Express
-
Ratings
Square Payroll
7.8
Ratings
5% below category average
Pay calculation00 Ratings8.90 Ratings
Support for external payroll vendors00 Ratings8.60 Ratings
Off-cycle/On-Demand payment00 Ratings4.40 Ratings
Benefit plan administration00 Ratings9.10 Ratings
Direct deposit files00 Ratings7.00 Ratings
Salary revision and increment management00 Ratings8.90 Ratings
Reimbursement management00 Ratings7.80 Ratings
User Ratings
Kabbage by American ExpressSquare Payroll
Likelihood to Recommend
9.0
(0 ratings)
4.7
(0 ratings)
Usability
-
(0 ratings)
9.0
(0 ratings)
Support Rating
-
(0 ratings)
9.0
(0 ratings)
User Testimonials
Kabbage by American ExpressSquare Payroll
Likelihood to Recommend
Radius supports our inbound lead gen and also is supporting our outbound teams equally well
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I would say that Square Payroll is perfect for companies that don't exceed 100 employees. The multistate payroll system allows for us to be able to handle business with ease when we go do work in Mississippi or Arkansas. The multiple payout options are great for our particular business. We might deal with a multimillion dollar contract one day and a $120 order the next.
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Pros
  • Radius connects with our salesforce and allows marketing to source lookalike prospects based on our historical close rates.
  • Radius helps us do market sizing for new potential verticals and research key signals for our current closed won records.
  • Radius Connect has been a very valuable tool for the sales team, providing more information on inbound leads that are not collected on the lead capture form.
  • Radius Connect also provides nearby similar businesses, helping sales source additional leads from the initial inbound.
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  • 1099 contractor payments are easy, and they provide you with the IRS filing as part of the service.
  • Direct deposit/debit from your already connected account to the employee.
  • Reporting and management features are simple yet inclusive.
  • Low cost compared to alternative solutions.
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Cons
  • Just the advance customizatiin.
  • Big documents management
  • Multiple reports gathering is not easy.
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  • [In my experience] they can cancel your service at any time, without warning or explanation. When they do this your funds are held by them for up to 90 days, at which time they are presumably accruing interest on your money. This could take a small business under very quickly and there is nothing you can do about it.
  • [I believe] getting verified is complex and not customer friendly. Until you are verified you can't talk to payroll customer service, which is paradoxical. Even getting a hold of account services for this purpose is tricky and exceedingly time-consuming, plus they can not answer most questions directly.
  • [I feel] they don't communicate well, closed my account with no notice whatsoever. The only notification I had about the need to verify my account was one easily lost email. Not having responded to this email fast enough created months of stress and difficulty in the setup process, only to find in the end I would need to start from scratch to attempt to sign up again.
  • [In my experience] if they close your account you can never reopen it. You have to start a new account from scratch.
  • [In my experience] they can hold your money and not deposit funds if your account is "under review". This can happen without explanation. No customer service is directly available for this. I was told I had to wait for them to call me.
  • [I believe] they are either lying, or the left hand doesn't know what the right hand is doing to such an extent that they give a great deal of misinformation.
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Usability
No answers on this topic
It could use a mobile-friendly interface. Other than that it's a simple layout and non-cluttered which allows you to get done what you need to get done. No unnecessary dodads or distractions.
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Support Rating
No answers on this topic
I think they have quick and helpful customer service reps, however, I give them a 9 because I have had to wait on hold for long periods of time before.
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Alternatives Considered
Powerful features and effective features which allows any user to adjust its functions to enable quality services generation and easy on multiple financial operations reporting and to track any transaction history is excellent. Easy on feedback collection and the accounting functionalities are effective and the ability to integrate with other Accounting platforms.
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We have tested the QuickBooks Online platform. Before using Square, we tried QuickBooks, but the experience we had was not to our liking. QuickBooks Online is a much more complicated platform to use, the interface is much larger and has complexity in the configuration of the collection of hours of work of the employees. In addition, QuickBooks technical support does not respond in time to users' doubts, on several occasions we had several doubts about the operation of the platform and the response was too late and inconsistent. We decided to use Square Payroll because it offered us a much more accessible UI, a simpler but more precise interface for what we needed in our company, to be able to make payroll payments and make detailed reports on the workers.
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Return on Investment
  • Great solution to provide quality financial data management services and the best estimates production.
  • Powerful to analyze multiple projects transactions data and the collaboration across various teams.
  • Easy to track all the expenses and transactions.
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  • Square Payroll has dramatically reduced the time it takes to process payroll.
  • We could have a faster payroll with the Square POS integration for commission, but that is not something we've implemented yet.
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