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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Ameyo by Exotel

    Score8 out of 10
    Mid-Size Companies (51-1,000 employees)
    Ameyo by Exotel is an AI-first cloud contact center solution that manages all customer communication channels, including inbound and outbound calls, chatbot interactions, text messages, social media engagement, and video communications through IP-based connection. Unlike traditional on-premise PBX systems, Ameyo eliminates the need for telecom hardware, reducing deployment time and upfront costs while increasing scalability. Leveraging…N/A
    Pricing
    Ameyo by Exotel
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    Ameyo by Exotel
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    Yes
    Entry-level Setup FeeOptional
    Additional Details
    More Pricing Information
    Community Pulse
    Ameyo by Exotel
    Considered Both Products
    Exotel Techcom
    Chose Ameyo by Exotel
    Avaya is very very good software. Most of the BPOs Contact Center's use them. They are very easy to use and don't use too much data also. Also, their user interface is very easy, especially for people who are not technically sound. The reports can be customized according to …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    Features
    Ameyo by Exotel
    Contact Center Software
    Comparison of Contact Center Software features of Ameyo by Exotel
    Feature
    Ameyo by Exotel
    8.7
    2 Ratings
    Agent dashboard9.02 Ratings
    Validate callers9.02 Ratings
    Outbound response9.02 Ratings
    Call forwarding9.02 Ratings
    Click-to-call (CTC)9.02 Ratings
    Warm transfer9.02 Ratings
    Predictive dialing9.02 Ratings
    Interactive voice response9.02 Ratings
    REST APIs8.02 Ratings
    Call scripts8.02 Ratings
    Call tracking8.02 Ratings
    Multichannel integration8.02 Ratings
    CRM software integration9.02 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Ameyo by Exotel
    Feature
    Ameyo by Exotel
    7.8
    2 Ratings
    Inbound call routing7.02 Ratings
    Omnichannel inbound routing7.02 Ratings
    Recording8.02 Ratings
    Quality management8.02 Ratings
    Call analytics8.02 Ratings
    Historical reporting7.02 Ratings
    Live reporting8.02 Ratings
    Customer surveys8.02 Ratings
    Customer interaction analytics9.02 Ratings
    User Ratings
    Ameyo by Exotel
    Likelihood to Recommend
    9.0
    (3 ratings)
    Usability
    9.0
    (2 ratings)
    Support Rating
    6.0
    (1 ratings)