TrustRadius

Get Amity (discontinued) vs. Userlane

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Get Amity (discontinued)
Score 9.2 out of 10
Small Businesses (1-50 employees)
Amity was a customer success software designed to sense changes in customer health or rhythms, recommend the right actions and measure effectiveness. The software is discontinued.N/A
Userlane
Score 10.0 out of 10
Enterprise companies (1,001+ employees)
The technology developed by Userlane is designed to guide users through software like a GPS turn-by-turn navigation system. The vendor says this allows every user to operate even complex software on a professional level without any learning curve. Userlane includes interactive step-by-step guides, which can be implemented on top of every existing web-based software or e-commerce website. These interactive guides lead every user through all processes and show them live within the…N/A
Pricing
Get Amity (discontinued)Userlane
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Get Amity (discontinued)Userlane
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeRequired
Additional Details—The pricing is heavily dependent on your requirements therefore we ask you to contact us directly.
More Pricing Information
Community Pulse
Get Amity (discontinued)Userlane
Considered Both Products
Get Amity (discontinued)
Janielle Loken | TrustRadius Reviewer
Janielle Loken
Customer Success Lead
Chose Get Amity (discontinued)
Amity understands that we need more than views to manage a cuatomer... you have to have a CRM.
Userlane
Verified User
Anonymous
Chose Userlane
Walkme
Very comprehensive platform with lots of functionality but too complicated to actually get things done. Looked like a lot of effort to maintain and their team has not been super helpful
Verified User
Anonymous
Chose Userlane
I haven't used any other to much extent.
AN
Ashish Ranjan Naik
Vice President of Sales
Chose Userlane
We have selected Userlane because of features and personalized real time training, Lower training cost. Its easy to use and easy to integrate.Also they provide good analytics report. Also we have selected because we have employees in different countries.According to current …
Features
Get Amity (discontinued)Userlane
Security
Comparison of Security features of Product A and Product B
Get Amity (discontinued)
8.0
Ratings
11% below category average
Userlane
-
Ratings
Role-based user permissions8.00 Ratings00 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
Get Amity (discontinued)
9.5
Ratings
9% above category average
Userlane
-
Ratings
API10.00 Ratings00 Ratings
Integration with Salesforce.com9.00 Ratings00 Ratings
Customer Data Extraction / Integration
Comparison of Customer Data Extraction / Integration features of Product A and Product B
Get Amity (discontinued)
9.0
Ratings
1% above category average
Userlane
-
Ratings
Product usage9.00 Ratings00 Ratings
Help desk / support tickets9.00 Ratings00 Ratings
Customer Success Management
Comparison of Customer Success Management features of Product A and Product B
Get Amity (discontinued)
9.0
Ratings
4% above category average
Userlane
-
Ratings
Customer profiles10.00 Ratings00 Ratings
Automated workflow9.00 Ratings00 Ratings
Internal collaboration8.00 Ratings00 Ratings
Customer health scoring10.00 Ratings00 Ratings
Customer segmentation8.00 Ratings00 Ratings
CSM Reporting & Analytics
Comparison of CSM Reporting & Analytics features of Product A and Product B
Get Amity (discontinued)
8.0
Ratings
8% below category average
Userlane
-
Ratings
Customer health trends6.00 Ratings00 Ratings
Engagement analytics9.00 Ratings00 Ratings
Revenue forecasting7.00 Ratings00 Ratings
Dashboards10.00 Ratings00 Ratings
Best Alternatives
Get Amity (discontinued)Userlane
Small Businesses
ChurnZero
ChurnZero
Score 9.6 out of 10
ChurnZero
ChurnZero
Score 9.6 out of 10
Medium-sized Companies
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
ChurnZero
ChurnZero
Score 9.6 out of 10
Enterprises
Gainsight CS
Gainsight CS
Score 8.9 out of 10
Nexthink
Nexthink
Score 7.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Get Amity (discontinued)Userlane
Likelihood to Recommend
9.0
(0 ratings)
9.1
(0 ratings)
Usability
-
(0 ratings)
9.1
(0 ratings)
User Testimonials
Get Amity (discontinued)Userlane
Likelihood to Recommend
  • For success teams that are siloed, with a large stack to manage; it works amazingly
  • Or small teams
  • For Teams that may have a lot of revenue targets, it's hard
Janielle Loken | TrustRadius Reviewer
Janielle Loken
Customer Success Lead
Read full review
It is well suit[ed] because of professional virtual assistants. Also quality is a great concern with well developed strategy from implementation till execution. Customer support needs improvement in addressing individual customer needs. User level analytics should be incorporated. These concerns would be really helpful if taken into consideration. Otherwise, it's a great platform.
Verified User
Anonymous
Read full review
Pros
  • Service
  • Data mapping
  • Displays data
Janielle Loken | TrustRadius Reviewer
Janielle Loken
Customer Success Lead
Read full review
  • Easy to implement, started within a day on our live stage.
  • Superior user onboarding.
  • Excellent customer support.
Verified User
Anonymous
Read full review
Cons
  • Some times it's too much customization
  • Better ways to take care of upsells
Janielle Loken | TrustRadius Reviewer
Janielle Loken
Customer Success Lead
Read full review
  • Currently only for web-based applications.
  • Some vendors have a lower price point.
Verified User
Anonymous
Read full review
Usability
No answers on this topic
  • Easy to use content editor, no specific knowledge needed
  • Super fast to create interactive guides, went live within days
  • Clean and actionable analytics, not too bloated
Verified User
Anonymous
Read full review
Alternatives Considered
Amity understands that we need more than views to manage a cuatomer... you have to have a CRM.
Janielle Loken | TrustRadius Reviewer
Janielle Loken
Customer Success Lead
Read full review
WalkMe Very comprehensive platform with lots of functionality but too complicated to actually get things done. Looked like a lot of effort to maintain and their team has not been super helpful Whatfix Good price and has many features but not a very robust platform. Encountered several bugs and our infosec team had privacy/security concerns Pendo Really strong analytics suite. Guidance and tooltips were not as easy to use. Probably good for software companies to see how their own apps perform, but not recommended when working with 3rd party software, therefore no fit for our use case to make life easier for our employees
Verified User
Anonymous
Read full review
Return on Investment
  • Faster churn indicators
Janielle Loken | TrustRadius Reviewer
Janielle Loken
Customer Success Lead
Read full review
  • It save a lot of money in Training
  • It save a lot of expenses in Travel expenses for physical Training and support
  • Easy to use,It helps to increase the productivity of employees.So you save lot of money
AN
Ashish Ranjan Naik
Vice President of Sales
Read full review
ScreenShots

Get Amity (discontinued) Screenshots

Screenshot of Amity provides a single, shared, customizable database for all of the accounts, subscriptions, and relationships you manage.Screenshot of Make better-informed decisions with comprehensive account and people profiles that were purpose-built for customer success teams.Screenshot of To understand the entire customer lifecycle, Amity combines data from your application, website, and mobile apps with data locked in your billing, CRM, email, marketing, and support ticket systems.Screenshot of Amity can automatically collect customer interactions so you won’t have to waste time switching to other applications.Screenshot of You’ll never be surprised because Amity provides real time insights that are tailor-made for your business.Screenshot of SmartPlaybooks™ enables your team to provide the right action at the right time.

Userlane Screenshots

Screenshot of Explanation of the action which has to be taken by the user.