AMTdirect vs. AppFolio Property Manager

I think for medium to large companies AMTDirect would be invaluable to have the "whole" picture of all properties at your finger tips. For smaller companies with 10 or fewer properties maybe not as "necessary".

We have 6 apartment buildings that we manage. Every month we were having to drive to each location to collect rent checks. Since using appfolio, we only have a couple of renters that still send in a paper check, the rest pay online, so we are ensuring that our renters are paying on time. Once we have an applicant apply, the old way was to take their scanned application, review, and then pay to have a background check conducted. Now, with appfolio, we are able to have them apply, sign off on the background check, and pay their deposit all in one shot. It has allowed our property managers to focus on other property items rather than conducting background checks.

Incentivized

• AMTDirect allows for customization to your specific needs in a snapshot. One area I appreciate is that I am able to change most labels/field names to coincide with our specific naming conventions.
• AMTDirect has wonderful support. They respond very quickly and I always feel that I am important and matter to them.
• AMTDirect is always interested in what I would like to see added to be even more useful to my needs. They listen to me and strive to make those changes.

• Multi-entity accounting management
• Checking printing: We have multiple bank accounts tied to our account and utilize blank check stock. Appfolio automatically prints the routing numbers and account numbers at the bottom of the blank checks based on which property we are paying a bill from.
• Tie-in with their Investment Management tool gives our investors a great resource while keeping our investments in sync with our accounting software.

Incentivized

• Initially when I started using AMTDirect it was a little overwhelming because it is a lot of detail. At times I would like to see it a little more simplified. However, I will say they have over the past 6 years done that exactly. It is becoming more simplified to use, but with the same important outcomes.
• The software is much faster than it was when I initially started using it. Some of that might be resolved if there were some drag and drop type situations more I think.

• Only a few very technical items that wouldn't necessarily make sense to non-users and I haven't even cared enough to submit requests on the issues. It'd be nice if parking was easier to keep track of on the system. Right now, if you run a report it doesn't show all the information our company requires for the vehicles and therefore we have to keep track of it elsewhere.
• Another obstacle we've encountered is that the program charges "by door" so if you have multiple units and properties you can really rack up pricing. That's especially true for large multi-unit buildings with parking.

Incentivized

From my experience, AMTDirect does have a bit of a learning curve, but once you pass that curve the system has details and information that are vital to the decision process of lease negotiations, lease & facilities management as well as project management. I've said it a thousand times, AMTDirect is the only reason I am able to manage 50+ retail spaces by myself with regards to all of the above decisions.

The system is so intuitive and easy to use. There’s almost nothing in the system that can’t be undone if you make a mistake. Important things also have their own tabs. It’s also easy to use from the resident side which is helpful for in a world where everyone is not tech-savvy.

Incentivized

In our experience, customer support consists of submitting questions to a bot. When the bot can't answer the question it repeats your question back to you. When you ask for customer support, someone says they will email you with an answer. The answer never comes and then your question is closed out. In my experience, customer service reps then direct you to go to the suggestion boards where you realize there are thousands of frustrated AppFolio Property Manager users who are receiving no help. On our particular hot-spot issue, other customers have submitted requests for help since 2015, but no help is forthcoming

Incentivized

I have not listened to any of the on-line video or webinars, but I have used the "help" guides and they are very easy to understand and for the most part that is how I have taught myself to use features I have never utilized before.

Before we used AppFolio Property Manager we used Skyline. Skyline Property Management was super outdated. The tenants did not have access to that program so we had to purchase another program for them to make their payments through. We would then have to manually enter every single payment. Onboarding and transferring data to AppFolio from Skyline was a nightmare and took us several months. AppFolio is so much easier for tenant use.

Incentivized

• AMTDirect has positively impacted our company for the simple fact that 1 person is able to handle 54 properties with regards to lease management, maintenance/repair and projects for those locations. We were at the point of needing to hire additional help, but AMTDirect has made it possible to delay hiring additional employees until we grow a little more.
• AMTDirect has made it possible to be able for me to work from any where and not in an office with a bunch of files, because the information is at my fingertips. I am able to travel to our stores and still be able to take care of issues and answer important and at times timely questions.

• Wonderful to see how much rent we are drawing in, so we can base budgets off of that. It is a great way to retain that rent and put towards future improvements.
• Wonderful way for tenants to pay their rent without us using a separate payment system or ACH payment. They can set up an account with a credit or debit card, or checking account and it drastically helps us with time management!
• The help that the AppFolio staff is willing to do, saves time on us trying to troubleshoot.

Incentivized