AnyDesk vs. MSP360 Connect

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AnyDesk
Score 8.2 out of 10
N/A
AnyDesk Software in Stuttgart offers their eponymous remote desktop software, designed to provide resilient remote access even with poor network access.
$22.90
per month (billed annually) 1 licensed user with 3 login devices
MSP360 Connect
Score 0.0 out of 10
N/A
MSP360 Connect (formerly Remote Desktop) MSP360 Connect is a remote desktop solution designed for MSPs and IT teams. It allows users to access and control Windows computers from any system, as well as oversee and manage all remote connections in a single web console.N/A
Pricing
AnyDeskMSP360 Connect
Editions & Modules
Solo
$22.90
per month (billed annually) 1 licensed user with 3 login devices
Standard
$35.90
per month (billed annually) 20 licensed users in a team
Advanced
$79.90
per month (billed annually) 100 licensed users in a team
Enterprise
Custom
per year billed annually
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Offerings
Pricing Offerings
AnyDeskMSP360 Connect
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsAnyDesk is free for personal use and offers a limited set of features and support. Professional users need a license. Only the initiator of a session needs a license, participants are free.The price depends on the selected edition – Free Connect, Standalone Connect or Managed Connect.
More Pricing Information
Community Pulse
AnyDeskMSP360 Connect
Features
AnyDeskMSP360 Connect
Remote Administration
Comparison of Remote Administration features of Product A and Product B
AnyDesk
9.0
Ratings
10% above category average
MSP360 Connect
-
Ratings
Screen sharing9.70 Ratings00 Ratings
File transfer8.10 Ratings00 Ratings
Instant message8.10 Ratings00 Ratings
Secure remote access with Smart Card authentication9.20 Ratings00 Ratings
Access to sleeping/powered-off computers9.40 Ratings00 Ratings
Over-the-Internet remote session9.70 Ratings00 Ratings
Initiate remote control from mobile8.70 Ratings00 Ratings
Remote management of servers & workstations10.00 Ratings00 Ratings
Remote Active Directory® management10.00 Ratings00 Ratings
Centralized management dashboard7.40 Ratings00 Ratings
Session record9.00 Ratings00 Ratings
Annotations7.70 Ratings00 Ratings
Monitoring and Alerts8.60 Ratings00 Ratings
Multi-platform remote control10.00 Ratings00 Ratings
User Ratings
AnyDeskMSP360 Connect
Likelihood to Recommend
8.4
(0 ratings)
-
(0 ratings)
Usability
8.1
(0 ratings)
-
(0 ratings)
Support Rating
9.3
(0 ratings)
-
(0 ratings)
User Testimonials
AnyDeskMSP360 Connect
Likelihood to Recommend
It is suited for every business. You can use it whether you are an individual, student, professional, or organization. You can simply download it, ask the user to share their ID, connect to their system, and support them remotely. You don't require any special skill or technical knowledge to use it.
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Pros
  • Minimises the physical involvement of our trainers for training new technicians joining the company.
  • Building better relationships with our clients by assisting them with bookings and understanding services.
  • Also we use it to manage clients feedbacks and share information with each other.
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Cons
  • Notification or Addition:
  • AnyDesk provides codes to connect room, which is complicated sometimes, if it is manageable same as a call then it can be much user friendly though current system is unique in its way for AnyDesk.
  • Use of AI more:
  • If AnyDesk can provide Summary, previous call data and recording data storage with summarized way that can be useful.
  • Multi user experience:
  • While discussion itself if we want to add another user for help this quick feature is not easy currently.
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Likelihood to Renew
I don't have any reason to change
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Usability
My personal experience with AnyDesk has been good. I found that it is easy to use for both technical and nontechnical users to get started. It offers fast and Responsive performance, with Low latency even over an average internet connection
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Support Rating
I didn't have any technical problems and I didn't suffer from bugs or errors. Customer service has improved a lot and I no longer need to leave the office to go to the user's computer. With AnyDesk I install and remove programs, printers, scanners, settings in general. Screen sharing is excellent and without delays. Overall, I recommend and approve AnyDesk.
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Alternatives Considered
AnyDesk is simpler to use than BeyondTrust. Beyond trust is suitable for a bit, but it's a bit heavy. Major guidance is required to guide the next person. Multiple steps are involved before we get remote access. Sometimes, it gets stuck in between. Beyond trust, data transfer is comparatively slower. It cannot be ready within a few minutes.
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Return on Investment
  • The most positive impact is time saving, in all the aspects using any other thing then AnyDesk consumes a lot of productive time and that cost you a lot more than a single subscription. Using this time in productive works pays you well in the the sales or any other process.
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ScreenShots

MSP360 Connect Screenshots

Screenshot of MacOSScreenshot of the quick support interface.Screenshot of where to control a computer remotely.Screenshot of where to allow remote access.