E2B Technologies in Ohio offers Anytime Collect, an automated debt collection and accounts receivables platform featuring dispute management, cash forecasting, invoice presentment and other customer communication, as well as online bill pay and payment management with customer portal, among other features.
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Invoiced
Score 7.9 out of 10
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Invoiced in Austin offers their invoicing and AR automation platform, providing a platform for collecting online payments or presenting electronic invoices, AR analytics, and support for subscription-based business management on higher service tiers with subscription analytics (e.g. churn, pricing plan management, etc.).
I keep detailed notes of my client conversations and points of contact. Anytime Collect allows me to integrate my regular client activites so I know the communication I had prior to the need for collection. I also have a history of past compliance and needs so I can have proper expectations. I do notice that if I immediately close a case and do not schedule a follow up, I may miss contact. So, there is no prompt for further contact.
I think Invoiced is great for businesses that have recurring invoices or work with the same client over and over and you can store their payment. I don't see it as a great tool for businesses that only need to invoice one client at a time.
Provides integrations with credit card companies and direct debit providers like GoCardless.
Sales team does good demos, but be VERY careful because these demos may represent an unachievable scenario if you are a larger business or one that has more than the most basic, vanilla needs.
Nothing else, all other experiences with Invoiced were negative.
Start up time to put the product in use was fairly quick. And training for my office manager took a normal amount of time. Once in place she became more comfortable with usage.
The on line support was good and the on line manual very helpful. Email support was a bit slow and could have been better. I think this was a result of competitive costs.
This was more expensive and the features were impressive but more than I needed. I also wanted a program that was dedicated to the collection feature since it was not a major part of my business.
We selected Invoiced primarily due to their purported high level of customizations and flexibility to handle differing business needs. That, unfortunately, became the exact reason we terminated the contract though. They have a basic framework for something that could be really great, and the potential is there, but they lack the in-house expertise and the product is far too infantile at present. Major bugs and similar issues need to be stamped out first. I can only hope they take it as a learning experience.