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Apex Customer Experience Intelligence Platform vs. InMoment XI Platform

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Apex Customer Experience Intelligence Platform
Score 0.0 out of 10
N/A
The Apex customer experience platform boasts a foundation in Behavioral Science. Its "Desires Framework" quantitatively prioritize the 16 key emotions and beliefs shaping customer behavior, serving as a foundational guide for enhancing customer advocacy and loyalty. By integrating a brand's unique Desires Framework with AI technology, Apex aims to accelerate success by overcoming the limitations of traditional CSat and NPS metrics with speed and precision. The Apex customer experience…N/A
InMoment XI Platform
Score 8.2 out of 10
N/A
InMoment's Voice of the Customer product helps companies gather customer feedback and channel it to the right individuals in the organization. InMoment was created when Empathica and Mindshare combined into one company. Their CX platform also includes functionality from Wootric, acquired by InMoment in 2021.N/A
Pricing
Apex Customer Experience Intelligence PlatformInMoment XI Platform
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Apex Customer Experience Intelligence PlatformInMoment XI Platform
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Apex Customer Experience Intelligence PlatformInMoment XI Platform
Best Alternatives
Apex Customer Experience Intelligence PlatformInMoment XI Platform
Small Businesses
Sogolytics
Sogolytics
Score 9.0 out of 10
Sogolytics
Sogolytics
Score 9.0 out of 10
Medium-sized Companies
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Enterprises
Verint Voice of the Customer
Verint Voice of the Customer
Score 10.0 out of 10
Verint Voice of the Customer
Verint Voice of the Customer
Score 10.0 out of 10
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User Ratings
Apex Customer Experience Intelligence PlatformInMoment XI Platform
Likelihood to Recommend
-
(0 ratings)
8.0
(2 ratings)
User Testimonials
Apex Customer Experience Intelligence PlatformInMoment XI Platform
Likelihood to Recommend
Apex
No answers on this topic
InMoment
InMoment VOC is well suited for any hospitality-based company that is guest-centric. It's like receiving a report card every day with info about what we are doing well and where we need to improve. I like how we were able to customize so many things like how often our managers receive emails and how organized guest recovery is now. I don't care for the reply templates. I don't like the idea of a guest feeling the reply is robotic in any way. Especially, if the guest reaches out more than once and the team uses the template provided in the system again. I think it takes away from the sincerity of the managers' response.
Verified User
Anonymous
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Pros
Apex
No answers on this topic
InMoment
  • Data Concilations
  • Tracking realtime surveys
  • Gain consumer insights
Verified User
Anonymous
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Cons
Apex
No answers on this topic
InMoment
  • I wish we could edit some of the information on our end. Sometimes it takes a little while to get access issues resolved from the support team going back and forth in emails.
Verified User
Anonymous
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Return on Investment
Apex
No answers on this topic
InMoment
  • Helped us improve product quality by 3%
  • Improve speed of service by 13%
  • Gain more customer insights with less manpower.
Verified User
Anonymous
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ScreenShots

Apex Customer Experience Intelligence Platform Screenshots

Screenshot of a page that demonstrates how Apex Score and CX initiatives directly influence crucial business KPIs such as churn and revenue.Screenshot of a page that highlights the key business themes and topics that must be prioritized to enhance CX and drive improved business results.Screenshot of a page that provides an overview of customer feedback, detailing which areas of the business it impacts and why prioritizing it is critical.