| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 ApexChat | Score4 out of 10 | N/A | ApexChat is a live chat tool from the company of the same name in Pleasonton, California. | N/A |
 Genesys DX (discontinued) | Score10 out of 10 | N/A | Genesys DX was a live chat engagement and chatbot AI solution based on Bold360, acquired by Genesys. It is no longer available. | N/A |
| ApexChat | Genesys DX (discontinued) | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
| |||||||||||||||
| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| ApexChat | Genesys DX (discontinued) | |
|---|---|---|
| Considered Both Products | No answer on this topic | Chose Genesys DX (discontinued) We've run into Apex Chat sales team on a number of occasions and they claim [it] to be far superior. We would probably switch but we prefer to manage our communications department in house. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| ApexChat | Genesys DX (discontinued) | |
|---|---|---|
| Likelihood to Recommend | 7.6 | 8.3 |
| Usability | - | 8.2 |
| Support Rating | - | 8.3 |
