Aplos is a nonprofit and church management software solution. With online fund accounting made for nonprofits and churches of any size, the software is built on a platform that also includes giving tools, people management, and reporting.
$79
per month
Pushpay
Score 6.2 out of 10
N/A
Pushpay delivers digital solutions to help churches achieve their missions. Their ChurchStaq, ParishStaq, and Resi Media suites aim to simplify engagement, giving, administration, and video streaming—enabling their 14,500+ customers to increase generosity, drive participation, and build stronger community relationships.
Aplos integrates with Bloomerang. It brings donations in as either individual or organization, but there is no name or account number associated with the transaction. When reconciling over 500 transactions each month, many at the same amount, it can be tedious to be sure I am reconciling the right transaction. Having the donor name associated with each transaction would be very helpful
Pushpay has been fantastic for us in the implementation of events, especially in the processing of registration forms and collecting fees. Pushpay has also been great in helping us receive donations and contributions to the church. Additionally, I have also used Pushpay (specifically, the CRM database) to help in our process of Church Membership (receiving applications, registering attendance at our membership classes, etc).
In my opinion, recent improvements have made working in Aplos more cumbersome, instead of easier. The new look seems less professional than the old look to me. I think there should be more options to have a default setting when starting some tasks, like opening a register.
In my experience, Aplos support used to be awesome...very quick responses and open to suggestions. I could even see my suggestions implemented from time to time. Now I get an answer, but it's usually 'that's how it is' and no solution. 'Improvements' are not improvements to me.
The access to support is excellent; however, the turnover with assigned account managers has been high over the years, which makes it challenging to build a lasting rapport. There have been some technical and functionality issues communicated over the years which have been received by the account manager. At the time, with responses such as "yes, we know it's an issue, and we're working on that, but we don't have a timeframe." These problems are never resolved, nor are progress reports or follow up ever addressed, then the account manager changes and the cycle starts again.
We had previously used a program called eGiving to receive online payments and contributions, and we have previously used PowerChurch as our CRM, and Pushpay (including its Church Community Builder program) far excels both of these other programs. Pushpay is more user-friendly, and its financial program and its CRM program work much more effectively with one another.
Pushpay served as a fine giving platform and allowed for our church to move digitally well.
However, the inordinate fees and costs of their platform ate away at much too large of our donations. With the other platforms out there, it doesn't make sense for us to lock into contracts with excessively high fees.
