Appcues vs. Userpilot

Appcues

Appcues

30 Reviews and Ratings

Userpilot

Userpilot

6 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Appcues	Score 6.7 out of 10	N/A	Appcues is online software for creating in-product experiences such as user onboarding, feature announcements, etc. without writing any code. (The vendor believes it's the non-technical people who oftentimes have the best information about a software user's needs and desires.) The goal of using Appcues is to improve product engagement within the user's own customer base.	$299 per month/billed monthly
Userpilot	Score 7.7 out of 10	N/A	Userpilot helps product teams deliver personalized in-app experiences to increase growth metrics at every stage of the user journey. Users can track product growth goals, nudge users to increase engagement, and analyze feedback at scale.	$299 per month 0-2,500 Monthly Active Users

Pricing

Appcues

Userpilot

Editions & Modules

Essentials: $299
per month/billed monthly
Growth: $879
per month/billed annually
Enterprise: Contact sales team

Traction: $299
per month 0-2,500 Monthly Active Users
Growth: $5,988
per year 2,500-10,000 Monthly Active Users
Enterprise: $12,000
per year up to 10,000 Monthly Active Users

Offerings

Pricing Offerings
Appcues	Userpilot
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

—

Price increases for greater MAUs across plans.

More Pricing Information

Community Pulse
	Appcues	Userpilot
Considered Both Products	Appcues AD Aishik Dhar Product Manager Chose Appcues It has a much, much better user interface, better customer care, and of course better pricing. This along with the fact that they were very accommodating for our use case ensured we went ahead with Appcues. Incentivized Helpful? Duncan Hernandez Sr. Data Analytics Consultant Chose Appcues Most of these tools all promise the same thing and have similar directions. I think that Appcues is great if the budget is there and not going to be a problem. Where it really shines is it's customization and easy-to-use interface that truly makes the experience very smooth. … Incentivized Helpful? TP Tanish Pruthi Marketing Associate Chose Appcues We took a demo for Whatfix but thought them nowhere to be close to Appcue's functionalities. Even though I want more theming options in Appcues, it still has more variety than Whatfix. Also, to make changes to flows, Appcues is more nimble, and you can preview the resultant … Incentivized Helpful? Tim Aderman Director of Marketing Chose Appcues One of the things we really loved about Appcues that ultimately led us to go with them is that it has a two-way integration with Heap Analytics. We are big fans of Heap, so being able to create user segments in Heap and push them over to Appcues to show modals to was a huge … Incentivized Helpful? JP Juan Palma Software Development Manager Chose Appcues We looked at WalkMe a while back when we started looking for a solution, but Appcues at that time made it significantly easier to use and implement. I haven't evaluated WalkMe recently, but I'm sure they've come a long way, just as Appcues has. Incentivized Helpful? Jared DeLong Customer Success Manager Chose Appcues Appcues is much more affordable than Walkme and Pendo from our research. We were previously using Intercom, however Intercom was designed more for purely in-app messaging rather than actually providing flows and cues guiding users throughout an app. We also received lots of … Incentivized Helpful?	Userpilot No answer on this topic

Best Alternatives
	Appcues	Userpilot
Small Businesses	ChurnZero Score 9.6 out of 10	ChurnZero Score 9.6 out of 10
Medium-sized Companies	ChurnZero Score 9.6 out of 10	ChurnZero Score 9.6 out of 10
Enterprises	Nexthink Score 7.0 out of 10	Nexthink Score 7.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Appcues	Userpilot
Likelihood to Recommend	7.7 (0 ratings)	9.0 (0 ratings)

User Testimonials
	Appcues	Userpilot
Likelihood to Recommend	[Appcues] is a great service for self learning a software to train people a software and to beta test software applications. I see lots of possibilities for training that people who are not great with technology using Appcues but still the pricing is not the best in the other services in the digital adoption space Incentivized Verified User Anonymous Read full review	Userpilot is very handy for those companies looking for a solution that can be implemented by someone other than a developer. Sure, the developer has to do the initial implementation but once that's done (took us about a day) then literally anyone else can create content. It has saved us a bunch of time not having to build and maintain a homegrown solution. Despite the plugin and Web App being a bit clunky, overall it has been a positive experience. I've especially appreciated the help from the support team. They've always responded to me within a day and come up with creative solutions for what I'm trying to do. I've learned from my interactions with them that though it may not be as intuitive as you'd like, there's usually a solution. Incentivized TW Tyson Warth Customer Success Engineer Read full review
Pros	Appcues makes the setup process extremely simple. Rather than having to build all of the cues and flows into our app, we simply installed the Appcues code which essentially lays over top our app and allows us to build any new flows we'd like and push them live without having to consult our engineers. Appcues provides a variety of cue options to display to users. There are tooltips, slide outs and full modals. This allows us to target users on different pages without being too invasive. Their targeting and reporting is also superb. We're able to show flows to certain users based on URL paths and other actions they've taken within our app. We can also see some great reports of users who have completed our flows and metrics on where they stopped if they did not complete a flow. Incentivized Jared DeLong Customer Success Manager Read full review	No answers on this topic
Cons	There are certain limitations of where tooltips can be placed, depending on the application is built. The way 'appcues' are organized in the management console can be a little more user-friendly. Incentivized JP Juan Palma Software Development Manager Read full review	No answers on this topic
Alternatives Considered	We took a demo for Whatfix but thought them nowhere to be close to Appcue's functionalities. Even though I want more theming options in Appcues, it still has more variety than Whatfix. Also, to make changes to flows, Appcues is more nimble, and you can preview the resultant changes in seconds. Incentivized TP Tanish Pruthi Marketing Associate Read full review	No answers on this topic
Return on Investment	Helped us increase user engagement within our product. Has helped us increase the number of users actually reading important information vs. us emailing them. Has helped us increase conversions of our trials to sign ups by helping our users see the value of our product more quickly. Incentivized Tim Aderman Director of Marketing Read full review	No answers on this topic
ScreenShots