Appian is a low-code development and business process management platform. It features drag-and-drop design for app building, automated work processes, unified data management, and cloud-based deployment.
$0
ServiceNow Now Platform
Score 9.1 out of 10
N/A
The ServiceNow Now Platform is a digital workflow building and extension tool for ServiceNow featuring a number of low-code / no code tools.
N/A
Pricing
Appian
ServiceNow Now Platform
Editions & Modules
Appian Community Edition
$0
Application - Input-Only
$2
per month per user
Application - Infrequent
$9
per month per user
Application - Standard
$75
per month per user
Platform
Custom Quote Priced per user with unlimited apps.
minimum 100 users, no maximum
Unlimited
Custom Quote Priced per development with unlimited apps.
unlimited
Platform
Custom Quote Priced per user with unlimited apps.
Minimum 100, no maximum
Unlimited
Custom Quote Priced per development with unlimited apps.
I am a user of Appian, where we have a data connector application built in Appian that is integrated with various systems, and provide a summary in Appian UI. We as a user can initiate new requests to extract, Transform and Load data on a specific or selected system with just …
There are a lot of reasons to select Appian the first is low code. We can create various interactive data connectors applications also it is best in terms of security with an interactive user interface which makes it unique from the other platforms.
Appian's pricing model and co-selling is more interesting than that of Power platform. We used Appian because of its better case management and the learning curve is also not that huge. Power platform says it is Low code no code but it still requires certain some coding …
Appian compares favorably with other vendors in the space. It is strongest with business workflow automation and to create custom business applications. The tool base for coding is extremely straightforward and allows for faster coding and deployment. Handles very complex …
Have not used many BPM tools but we are using RPA to automate many technologies and business processes. We are also using Servicenow for incidents and change management.
Java is much more customizable but it is also a lot more work developing apps and setting up infrastructure. Appian is much easier to learn and code in. Also, apps are able to be built much quicker. This helps when time and money are an issue.
In the BPM space, there are a few areas that IBM BPM gives the flexibility to integrate different systems. Whereas in Cloud space [through] Appian has picked up, there are lot of features that Salesforce provide can be put in Appian
It has reduced our time to market because of the feedback we got early on. The smooth movements and easy flow create a vast difference. The team gets ample time to innovate and increase performance. Tasks are well performed in sprints and ready to release with fewer errors and …
I personally think Appian will win the discussion of pricing between itself and Microsoft Power Automate currently, but since I don't feel as though the average person would be able to learn how to automate processes on Appian, I have to give the nod to Microsoft Power Automate …
To be honest, I have not used any other software that is similar to Appian. I am used to just using raw code when it comes to creating an application. I find Appian very useful to use in this fast-paced industry, and when the client wishes to see the iteration of the project. …
I am not involved in evaluating different products. We have a specific team that is tasked with the responsibility of evaluating various products and choosing the one that is most appropriate for the organization. My team and I are the users of the products. Appian was the best …
We used custom BPM solutions in the past and find greater value in using Appian. I was not a part of the architecture team that reviewed other BPM solutions when Appian was selected.
Appian has a lesser learning curve than Pega. Pega uses a combination of directed and pattern inheritance and architects need to design bearing these in mind. While the intent behind this approach is to allow for reuse of rules to allow for efficient enterprise-wide design, …
I did not get chance to work on the other BPM tools but I am pretty sure that Appian will outstrip others in terms of Process Designing and Management, Scalability, Security, Performance and ease of use.
The main product that my company uses is Microsoft Teams. I think that Appian is far superior to Microsoft Teams in many aspects but the most significant is the ability to use easily and move from reports to reports. I far prefer Appian to Teams. The design is much better and …
Appian surpasses Microsoft PowerApps because of how much easier it is to code. I found Appian easier to code than the competitor because of how you could access the code behind the scene (SAIL). This allowed for even greater customization and helps with debugging when you have …
I used ConnectWise previously as a ticketing module prior to a company acquisition where our new parent company moved us from ConnectWise to ServiceNow Now Platform because it was the tool they were using. All of our core functionality remained in moving between the tools, …
The ServiceNow Now Platform is more customizable to meet your organization's specific needs and expectations. However, if you need a system that is already specialized for a specific application, you may choose something else like IBM solution. A good price offer or partnership …
After running with the BMC platform for over a decade, we switched to ServiceNow Now Platform for multiple reasons. It's placement over BMC in the Gartner Magic Quadrent, it's ease of use and development were among the top reasons. In my opinion, BMC has not aged/grown well …
ServiceNow is by far a better tool over Remedy. Its ability to integrate so seamlessly to so many tools allows for plenty of opportunity to streamline and improve processes. Servicenow has intuitive flows that allow you to quickly pivot if process change. Its adaptiveness is …
When I assumed my territory (Brazil) at Nuvolax, ServiceNow Now Platform was already implemented, so I haven't had the choice to participate in the selection of the tool. Still, I can compare with other tools I had to use in my previous companies. With ServiceNow Now Platform, …
In the past, I've used Remedy and the organization was using Spiceworks for years. I was so used to those platforms that when we started the search, I was honestly, completely biased towards those two. After comparing features side by side, going through user trials and …
ServiceNow was chosen as replacement for Microsoft Project , due to better licensing model, more flexible configuration of the project stages and components, better API with Azure DevOps. Also ServiceNow is best in the area of Incident and Service management systems and the …
I've used Freshservice which is very similar to ServiceNow. I can definitely say ServiceNow performs better in a larger environment. Freshservice is usually used in smaller organization or less complx environment. Plus the ServiceNow reporting and dashboard features are more …
Appian is well suited for the areas which involve a workflow. For Example: Consider there is a task and 3 teams are required to work on the task, with Appian we can create tasks for each team and monitor the comments and completion. Together with the integration capabilities, this tool can function in many areas. In our firm, we are using it to automate the workflows for our business teams and help them in capturing the OLA's and SLA's.
Using it in the application support team is worth it as it is capable of carrying a lot of information. But using it for a Service Desk operation might not be of much use as it won't be used up to its full potential and will be costly as compared to other alternatives available in the market.
Allows at a glance workflow documentation which assists in the need we have for information readiation.
Drag and drop interface for workflow development greatly speeds our apps time to market.
Using the advanced features of Appian, we are able to create working sites in a fraction of the time it would take to do so using "traditional" development.
It helps put manage the request really well. It is easier to create a request, track the request and manage the request. It doesn't get lost into a pile of requests.
We've already pre-setted some settings into our ServiceNow. So it automatically assigns the level of urgency and mentions on the ticke if its a high or low priority request.
I really like the ServiceNow dashboards. They ate setup in a really nice way. The dashboards show the real time data aswell as old data incase if we need to see if there is a pattetn in the request or to fix any recurring issue.
Search issues when type ahead and database search are used in the same field.
Buttons implementation where user is require[d] to click on the button description - if clicks on the button outside that text - button will not work.
Problems with using certain off-the-shelf performance tools like WebLoad or Neoload. That is because of different dynamic variables being used internally in Appian - which these tools are unable to correlate. We are still investigating using other tools like Jmeter to overcome dynamic correlation problem for performance testing.
Providing admins/devs with easier mechanisms for providing businss stakeholders with self-service admin capabilities across the platform
Tutorials on how to be the best at reporting in servicenow
Guided tour functionaltiy is a bit rigid and could use more workflow capabilities
Making it easier to push form variables to the user so there is more context when providing an approval. The out of box approval UI/form is terrible in my opinion.
We recently renewed our license with Appian. We are convinced that its flexibility, relative ease of use, the support they provide, there mobile advancements and their general willingness and desire to see us succeed all contributed to our reason to renew our agreement with Appian
While we are very likely to renew, we are also assessing if we should renew all of what we currently subscribe to as we try to reduce costs. Some parts of the business feel there may be a better tool out there to fit their process requirements. We are currently working with them to identify what those requirements are to see if it makes sense while also pointing out a reduced cost of tooling is not always the best fit if we have an increased cost of customization and maintenance between tools.
There are many differences between using Appian and using other programming languages. Additionally, there are many trade offs that have to be made and that have to be accepted for using Appian. In some cases, you give up control of one small area, but in others, it may open settings that are unavailable to a developer when using other program languages.
ServiceNow is a web platform that does not require any installation on a customer's computer. It is very easy to use and it is user-friendly. The customer started to open incidents very fast without investing time and money in training. Customer loves the dashboard at the startup where they can see all their open incidents or look at KB articles for any issue.
Appian is one of the leading low code business automation platforms that support RPA, decision rules, case management, workflow automation, and machine learning all in a single bundle. But it is also harder to implement and replace the traditional business process.
The platform is provided as a SaaS solution and support from the vendor has been good. There are regular software releases with bug fixes, new features and enhancements, and furthermore we are given the opportunity to fully test these before rolling these new releases out into the production environment to minimise the risk of business disruption
As analyst I participated in a developer boot camp. At times it was hard to keep up but most of the time it made sense. Trainer took the time to explain and slowed pace down to answer questions etc.
We went through a re-implementation last year with a partner and were very pleased with the outcome. We looked at several partners and chose one that was able to provide an entire scope and cost upfront of what would be required to complete our requirements. We worked very closely with the dedicated team assigned to our project throughout the process and they fully delivered on all of our requirements that we presented in the initial scope.
Appian compares favorably with other vendors in the space. It is strongest with business workflow automation and to create custom business applications. The tool base for coding is extremely straightforward and allows for faster coding and deployment. Handles very complex process flows and has the ability to discover new opportunities for automation.
ServiceNow was chosen as replacement for Microsoft Project , due to better licensing model, more flexible configuration of the project stages and components, better API with Azure DevOps. Also ServiceNow is best in the area of Incident and Service management systems and the proof of concept with Jira and incident.io were not successful and we kept relying on ServiceNow. ServiceNow is much more scalable than MS Project for constantly growing enterprise companies for both employee and external contractor type personas.
Our IT automated procurement process has sped up time to get paid by a few days on every transaction
Our approvals are more organized as a result of being put in digitally
Managing our own tenant requires more than we have available, given the quarterly updates
Since we have business-critical functions running in the platform, we have to thoroughly review every note of every update. Because of this we skip half of the updates since we don't have enough time to review these changes four times a year.
The biggest positive impact ServiceNow has made to our organization is reduced IT support cost. When we didn't use ServiceNow, we needed a bigger support team. Now we don't need as many support employees.
The other positive impact that I've noticed is faster solutions to any problems. ServiceNow makes very easy to resolve IT issues, in a efficient way. The tickets are organized in a way that the higher priority tickets get worked on quicker.
The dashboard has also made the job easy to find a recurring problem from its core and fixing it forever so that we don't repeatedly get the same issues again and again
