The ServiceNow Now Platform is a digital workflow building and extension tool for ServiceNow featuring a number of low-code / no code tools.
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Pricing
Appium
ServiceNow Now Platform
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Appium
ServiceNow Now Platform
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Free/Freemium Version
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Premium Consulting/Integration Services
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Entry-level Setup Fee
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Community Pulse
Appium
ServiceNow Now Platform
Considered Both Products
Appium
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Anonymous
Chose Appium
Most of mobile testing tools which are available in the market are paid license tools. But Appium is Open source mobile testing tool. We can create customised automation framework using Appium. It also supports various languages such as Java, Javascript etc. And also supports …
The main reason we selected Appium is that we had people experienced in WebDriver API and some framework solutions in place, so given our setup, it provided a faster and cheaper kick-off. Another reason we selected Appium was that SauceLabs had pretty good support for Appium …
Appium is a wrapper of selenium and is available for mobile based applications. It has also the similar features as selenium has for website automation. Together both provide a combined solution for automating web and mobile apps. Can provide end to end automation with a …
Appium is comparable with Calabash because it's the only cross-platform tool like appium. Espresso is only to automate Android tests and XCTest is only for iOS. We selected Appium because it solves a lot of automation situations and gestures of the mobile apps. We've used …
If you're an Apple developer, you use Xcode. It's practically a forced necessity. For system testing though, it doesn't have to be. You can have your development team focus on unit and integration tests in their platform and another team automate acceptance tests with a …
Hard to compare Appium to Xcode and Android sdk because Appium uses them, but those are the only comparisons I could come up with to compare Appium with another product. I'm sure there may be other mobile automation tools, but none are as mainstream as Appium or with the …
Appium is one of the most valuable fully featured open-source tools with good support for iOS and Android mobile automation which cannot be matched even by enterprise tools.
I used ConnectWise previously as a ticketing module prior to a company acquisition where our new parent company moved us from ConnectWise to ServiceNow Now Platform because it was the tool they were using. All of our core functionality remained in moving between the tools, …
The ServiceNow Now Platform is more customizable to meet your organization's specific needs and expectations. However, if you need a system that is already specialized for a specific application, you may choose something else like IBM solution. A good price offer or partnership …
After running with the BMC platform for over a decade, we switched to ServiceNow Now Platform for multiple reasons. It's placement over BMC in the Gartner Magic Quadrent, it's ease of use and development were among the top reasons. In my opinion, BMC has not aged/grown well …
ServiceNow is by far a better tool over Remedy. Its ability to integrate so seamlessly to so many tools allows for plenty of opportunity to streamline and improve processes. Servicenow has intuitive flows that allow you to quickly pivot if process change. Its adaptiveness is …
When I assumed my territory (Brazil) at Nuvolax, ServiceNow Now Platform was already implemented, so I haven't had the choice to participate in the selection of the tool. Still, I can compare with other tools I had to use in my previous companies. With ServiceNow Now Platform, …
In the past, I've used Remedy and the organization was using Spiceworks for years. I was so used to those platforms that when we started the search, I was honestly, completely biased towards those two. After comparing features side by side, going through user trials and …
ServiceNow was chosen as replacement for Microsoft Project , due to better licensing model, more flexible configuration of the project stages and components, better API with Azure DevOps. Also ServiceNow is best in the area of Incident and Service management systems and the …
I've used Freshservice which is very similar to ServiceNow. I can definitely say ServiceNow performs better in a larger environment. Freshservice is usually used in smaller organization or less complx environment. Plus the ServiceNow reporting and dashboard features are more …
Appium works well for well-structured mobile applications test automation that is particularly easy to leverage when different pages of the app use similar building blocks. If it takes time for some content in the app to be rendered, ask your dev team to add progress indicators and ensure they are accessible. That might be more complicated to do with Appium, though, if there's no good contact with Dev team established so you can request accessibility IDs added quickly enough when needed. Appium supports another locator strategies as well though (such as xPath or iOS class chain on iOS) but they wouldn't work as fast so you may get really slow tests.
Using it in the application support team is worth it as it is capable of carrying a lot of information. But using it for a Service Desk operation might not be of much use as it won't be used up to its full potential and will be costly as compared to other alternatives available in the market.
It helps put manage the request really well. It is easier to create a request, track the request and manage the request. It doesn't get lost into a pile of requests.
We've already pre-setted some settings into our ServiceNow. So it automatically assigns the level of urgency and mentions on the ticke if its a high or low priority request.
I really like the ServiceNow dashboards. They ate setup in a really nice way. The dashboards show the real time data aswell as old data incase if we need to see if there is a pattetn in the request or to fix any recurring issue.
There are a number of expected methods that are not implemented, yet. With a similar sounding name as Selenium with similar functions, people who are familiar with Selenium try to use methods that appear to be available, but give a "not yet implemented" exception when run.
Documentation can be confusing.
Setup was a difficult process. This may not necessarily be the case once you figure everything out, but the whole figuring it out process was difficult and I ran into many, many problems when I first started.
Providing admins/devs with easier mechanisms for providing businss stakeholders with self-service admin capabilities across the platform
Tutorials on how to be the best at reporting in servicenow
Guided tour functionaltiy is a bit rigid and could use more workflow capabilities
Making it easier to push form variables to the user so there is more context when providing an approval. The out of box approval UI/form is terrible in my opinion.
While we are very likely to renew, we are also assessing if we should renew all of what we currently subscribe to as we try to reduce costs. Some parts of the business feel there may be a better tool out there to fit their process requirements. We are currently working with them to identify what those requirements are to see if it makes sense while also pointing out a reduced cost of tooling is not always the best fit if we have an increased cost of customization and maintenance between tools.
I would like to give 9/10 rating to Appium because of it can easily integrate with popular frameworks and CI/CD tools, as well as it is reliable, flexible and easy to use. The setup can bit complex in initial step, but once on configured it's very easy to use and enables stable and scalable mobile automation for real and cloud devices.
ServiceNow is a web platform that does not require any installation on a customer's computer. It is very easy to use and it is user-friendly. The customer started to open incidents very fast without investing time and money in training. Customer loves the dashboard at the startup where they can see all their open incidents or look at KB articles for any issue.
The platform is provided as a SaaS solution and support from the vendor has been good. There are regular software releases with bug fixes, new features and enhancements, and furthermore we are given the opportunity to fully test these before rolling these new releases out into the production environment to minimise the risk of business disruption
We went through a re-implementation last year with a partner and were very pleased with the outcome. We looked at several partners and chose one that was able to provide an entire scope and cost upfront of what would be required to complete our requirements. We worked very closely with the dedicated team assigned to our project throughout the process and they fully delivered on all of our requirements that we presented in the initial scope.
Most of mobile testing tools which are available in the market are paid license tools. But Appium is Open source mobile testing tool. We can create customised automation framework using Appium. It also supports various languages such as Java, Javascript etc. And also supports various operating systems such as Android, IOS etc. We can easily integrate Appium frameworks with CI/CD [Jenkins, Git etc].
ServiceNow was chosen as replacement for Microsoft Project , due to better licensing model, more flexible configuration of the project stages and components, better API with Azure DevOps. Also ServiceNow is best in the area of Incident and Service management systems and the proof of concept with Jira and incident.io were not successful and we kept relying on ServiceNow. ServiceNow is much more scalable than MS Project for constantly growing enterprise companies for both employee and external contractor type personas.
The biggest positive impact ServiceNow has made to our organization is reduced IT support cost. When we didn't use ServiceNow, we needed a bigger support team. Now we don't need as many support employees.
The other positive impact that I've noticed is faster solutions to any problems. ServiceNow makes very easy to resolve IT issues, in a efficient way. The tickets are organized in a way that the higher priority tickets get worked on quicker.
The dashboard has also made the job easy to find a recurring problem from its core and fixing it forever so that we don't repeatedly get the same issues again and again
