Apple Pay vs. Worldpay from FIS

If you accept payments while selling goods and services, Apple Pay can help you speed up the payment process while securely accepting payments. Since there is no need to stick a card into a machine, users won't have to fumble looking for a card when they can put their whole wallet on Apple Pay and check out easily.

Incentivized

World pay from FIS is well suited to help our clients with storing credit cards on file in the software, memberships, offers a variety of payment options, etc. Typically it can be less suited for smaller businesses who are getting better rates from their local banks in town, compared to what World Pay can offer them.

Incentivized

• The double click which launches it couldn't be easier; you don't even have to open your phone and find the app.
• It's pretty much fool proof from there, as just holding your phone near the reader is sufficient for success.
• Haptic feedback ensures that I know the payment registered.
• I have full faith and confidence that the transaction was executed securely.

Incentivized

• Vantiv's credit card processing terminal is very straightforward, easy to use, and fast.
• Vantiv's credit card dispute portal provides beneficial information regarding disputes and chargebacks. Even the customer number associated with the charge is provided, which cuts down on time needed to research conflicts.
• The Vantiv homepage/dashboard is structured in a very easy to navigate fashion.

Incentivized

• At times, my Apple Pay will pop up unintentionally. Perhaps there can be more safeguards around that.
• Apple Pay is not super great if I need to make a return. For any return, I've found that paper receipts are superior.
• Apple Pay sometimes requires very specific positioning when scanning the phone, which is frustrating.

Incentivized

• The account teams that are assigned are not technical.
• It can be very hard to get answers if you talk to the wrong person.
• There is long lead times in account set up.

Incentivized

It's now a standard.

Incentivized

As long as Vantiv continues to improve and we can get better responses from customer service, we will likely continue to use Vantiv. However, if customer service declines, we will likely look for something else

Incentivized

Love the simplicity, i think it's a good way of getting apple-lovers to purchase things from the palm of their hand

Incentivized

Easy! Easy! Easy!

Incentivized

Many customer support employees of Vantiv do not seem to know much about the Vantiv website. I have been transferred around to as many as four different people to get an answer to what I thought was a simple question. I am not sure if it would be possible to receive adequate support for a more complex issue.

Incentivized

When I had my Android/Samsung phone, I tried Samsung's version of Apple Pay and it was terrible. It was very glitchy, and sometimes I would get a notification that I paid for something when I wasn't even in a checkout screen, like I was just browsing the internet or something and I'd get a notification! It was alarming and I quickly uninstalled the app and never used it again.

Incentivized

We looked at using Authorize.Net and we went with Worldpay because it was most similar to our US backend. If we started from scratch, we would have harmonized and done both US and international on the same gateway as it would have simplified our overall landscape from implementation.

Incentivized

• Able to provide employees with digital company cards.
• Convenient tracking of money spent.
• Caring for others in our workplace and community through gifts and purchases.

Incentivized

• Duplicate charges have caused untold damage to our reputation
• I've spent a ridiculous amount of time trying to fix WP problems with AND without tech support help
• We switched POS systems from CenterEdge to Roller, but issues persist
• The problems we experience have been so vast that we will never know the true cost of the negative impact WorldPay has had on our business.