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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Apple Remote Desktop

    Score6.4 out of 10
    N/AApple Remote Desktop (ARD), from Apple, is a remote administration tool for managing Apple computers running OS X across a network.

    $79.99

    one-time fee

    Pricing
    Apple Remote Desktop
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    Apple Remote Desktop
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Apple Remote Desktop
    Considered Both Products
    Apple
    Chose Apple Remote Desktop
    Apple Remote Desktop is very Apple specific, which as both good and bad aspects. We actually use both Bomgar/BeyondTrust and Apple Remote Desktop because each is good at certain aspects and bad at certain aspects. For instance, BeyondTrust is very good at ad hoc sessions with …
    Incentivized
    Chose Apple Remote Desktop
    Apple Remote Desktop is far simpler than TeamViewer, especially for MacOSX. With Apple Remote Desktop native within OSX, it is simple and easy to use, and can be used with other Mac users with ease. I selected it because it has a much simpler design and is already integrated …
    Incentivized
    Chose Apple Remote Desktop
    Apple Remote Desktop is Apple specific. There is no other software suite that controls the Mac like ARD. Apple built it specifically for Apple products and it has abilities that are definitely MacOS ONLY. If you administer Macs it is a must-have over the other solutions …
    Incentivized
    Chose Apple Remote Desktop
    Apple Remote Desktop still requires more work on its functionality, but the other market giants are way ahead of it when it comes to utilities and services. TeamViewer was the first software that we used and it was so good, we wanted to try something else so we switched to …
    Incentivized
    Chose Apple Remote Desktop
    Microsoft Remote desktop tends to perform better, especially over the internet and has multiple implementations, including open source.
    AnyDesk is multi platform (both server and client) and more suitable for ad-hoc remote sessions.
    Incentivized
    Chose Apple Remote Desktop
    Apple Remote Desktop is a good product when you have a need to manage Apple computers on-site and don't want a cloud solution with a recurring cost. We prefer it as an alternative or secondary solution in case your primary software has issues. I wouldn't use it as my only …
    Incentivized
    Chose Apple Remote Desktop
    The Apple Remote Desktop application has a much faster connection once the computer has been properly configured.
    Incentivized
    Chose Apple Remote Desktop
    For apple/mac products - hands down has the upper advantage when it comes to remote administration. It lacks in some areas that Datto and Kasyea have the upper hand on like some system monitoring. Overall, if I had multiple macs I needed to monitor and service, I would use …
    Incentivized
    Chose Apple Remote Desktop
    I think that the one feature that sets ARD apart is the UI when in a remote session. There have been times where I've used Zoom, TeamViewer, etc. and couldn't access a part of the menu bar or accidentally closed a session due to the third-party UI that's been applied on the …
    Incentivized
    Chose Apple Remote Desktop
    ARD does not have competition when it comes to working with Apple Devices in a 1:1 scenario.
    Incentivized
    Chose Apple Remote Desktop
    Chrome Remote Desktop is cross-platform but lacks the cool features especially automation related features like Apple Remote Desktop does. For supporting Mac computers, Apple Remote Desktop was a clear choice.
    Incentivized
    Chose Apple Remote Desktop
    I would feel much more comfortable having one of these alternative solutions as our Remote Desktop management tools. Each has their drawbacks and expenses associated with them, but we simply have too large of a deployment to not be considering alternatives. If it is the only …
    Incentivized
    Chose Apple Remote Desktop
    Apple Remote Desktop is unique in some of the abilities it has. I feel like there is not much in direct competition for much of what it can do.
    Incentivized
    Chose Apple Remote Desktop
    If you are managing Apple systems, ARD is hands down the number one way to manage these systems. It beats every other product out there with its deep macOS integration. No other product has as much focus on Apple as this one. We are primarily a Mac environment so it makes total …
    Incentivized
    Chose Apple Remote Desktop
    I actually use ConnectWise and ARD, if within my LAN. If I have VPN access I use ARD, if it's a new client and I haven't worked on their network or it's too small to warrant a VPN setup then I'll use ConnectWise
    Incentivized
    Chose Apple Remote Desktop
    Apple Remote Desktop is the best device we were able to use for education that served the function. Being a school with all Apple products and Mac labs, using Apple Remote Desktop was the most logical choice. The only other alternative was to use the Adobe screen share software …
    Incentivized
    Chose Apple Remote Desktop
    For multi-site remote support we utilize TeamViewer and for enterprise-wide device management we are using Cisco Meraki System Manager. ARD is a great Mac tool, but there are many options out there, that are cloud-based, that don't require you to have network tunnels into your …
    Incentivized
    Chose Apple Remote Desktop
    Apple Remote Desktop allows me access and control that Casper doesn't always have. I love the use of the Remote sessions to be able to get on and see what exactly is going on and then to be able to fix it without having to run across campus to that classroom.
    Incentivized
    Chose Apple Remote Desktop
    I use TeamViewer with users who are having trouble connecting to the VPN. I think TeamViewer is a good alternative when ARD isn't working. However supporting the number of users we support, TeamViewer can come with a pretty hefty price tag.
    Incentivized
    Chose Apple Remote Desktop
    We use both of these products and both are great in their own way.
    Incentivized
    Chose Apple Remote Desktop
    No other product does remote desktop management of multiple Macs as good as ARD does, some come close, some have less features.
    Incentivized
    Chose Apple Remote Desktop
    I have not used other applications--perfectly happy with Apple Remote Desktop.
    Incentivized
    Chose Apple Remote Desktop
    Apple Remote Desktop provides a different level of support than programs listed above. Its a nice support tool built in the OS.
    Incentivized
    Chose Apple Remote Desktop
    I have used the above two remote desktop services and have found it to be much harder than using the Apple Remote Desktop. They are slow to login with a lot of errors, time outs constantly, and interface its self moves incredibly slow. I felt a sense of relief when I started …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    Features
    Apple Remote Desktop
    Remote Administration
    Comparison of Remote Administration features of Apple Remote Desktop
    Feature
    Apple Remote Desktop
    8.0
    25 Ratings
    Screen sharing8.925 Ratings
    File transfer9.024 Ratings
    Instant message9.320 Ratings
    Secure remote access with Smart Card authentication8.53 Ratings
    Access to sleeping/powered-off computers7.219 Ratings
    Over-the-Internet remote session9.019 Ratings
    Initiate remote control from mobile7.06 Ratings
    Remote management of servers & workstations8.421 Ratings
    Remote Active Directory® management7.08 Ratings
    Centralized management dashboard8.516 Ratings
    Session record7.39 Ratings
    Annotations7.05 Ratings
    Monitoring and Alerts8.312 Ratings
    Multi-platform remote control6.37 Ratings
    User Ratings
    Apple Remote Desktop
    Likelihood to Recommend
    8.4
    (25 ratings)
    Likelihood to Renew
    10.0
    (3 ratings)
    Usability
    9.0
    (4 ratings)
    Support Rating
    10.0
    (4 ratings)
    Implementation Rating
    10.0
    (3 ratings)