Independently Invited by TrustRadius
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
| Product | Rating | Most Used By | Product Summary | Starting Price |
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![]() Apple Remote Desktop | Score6.4 out of 10 | N/A | Apple Remote Desktop (ARD), from Apple, is a remote administration tool for managing Apple computers running OS X across a network. | $79.99 one-time fee |

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| Editions & Modules | No answers on this topic | ||||||||||
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| Entry-level Setup Fee | No setup fee | ||||||||||
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| Considered Both Products | ![]() ![]() Senior Systems Engineer in Information Technology at University of Notre Dame (Higher Education, 1001-5000 employees) Chose Apple Remote Desktop Apple Remote Desktop is very Apple specific, which as both good and bad aspects. We actually use both Bomgar/BeyondTrust and Apple Remote Desktop because each is good at certain aspects and bad at certain aspects. For instance, BeyondTrust is very good at ad hoc sessions with … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info ![]() Private Tutor at Self Employed (E-Learning, 1-10 employees) Chose Apple Remote Desktop Apple Remote Desktop is far simpler than TeamViewer, especially for MacOSX. With Apple Remote Desktop native within OSX, it is simple and easy to use, and can be used with other Mac users with ease. I selected it because it has a much simpler design and is already integrated … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info ![]() IT Specialist in Information Technology at The Shelby Group (Consumer Services, 51-200 employees) Chose Apple Remote Desktop Apple Remote Desktop is Apple specific. There is no other software suite that controls the Mac like ARD. Apple built it specifically for Apple products and it has abilities that are definitely MacOS ONLY. If you administer Macs it is a must-have over the other solutions … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info ![]() BIM Engineer in Engineering at Techture (Design, 51-200 employees) Chose Apple Remote Desktop Apple Remote Desktop still requires more work on its functionality, but the other market giants are way ahead of it when it comes to utilities and services. TeamViewer was the first software that we used and it was so good, we wanted to try something else so we switched to … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Verified User Chose Apple Remote Desktop Microsoft Remote desktop tends to perform better, especially over the internet and has multiple implementations, including open source. AnyDesk is multi platform (both server and client) and more suitable for ad-hoc remote sessions. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Verified User Chose Apple Remote Desktop Apple Remote Desktop is a good product when you have a need to manage Apple computers on-site and don't want a cloud solution with a recurring cost. We prefer it as an alternative or secondary solution in case your primary software has issues. I wouldn't use it as my only … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Verified User Chose Apple Remote Desktop The Apple Remote Desktop application has a much faster connection once the computer has been properly configured. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info ![]() Endpoint Engineer in Information Technology at SAIC (Telecommunications, 5001-10,000 employees) Chose Apple Remote Desktop For apple/mac products - hands down has the upper advantage when it comes to remote administration. It lacks in some areas that Datto and Kasyea have the upper hand on like some system monitoring. Overall, if I had multiple macs I needed to monitor and service, I would use … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info ![]() IT Support Engineer in Information Technology at Confluent (Computer Software, 1001-5000 employees) Chose Apple Remote Desktop I think that the one feature that sets ARD apart is the UI when in a remote session. There have been times where I've used Zoom, TeamViewer, etc. and couldn't access a part of the menu bar or accidentally closed a session due to the third-party UI that's been applied on the … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info ![]() Director of Technology in Information Technology at Austin Trinity Episcopal School (Education Management, 51-200 employees) Chose Apple Remote Desktop ARD does not have competition when it comes to working with Apple Devices in a 1:1 scenario. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info ![]() Senior Oracle Database Administrator in Information Technology at CGI (Information Technology and Services, 10,001+ employees) Chose Apple Remote Desktop Chrome Remote Desktop is cross-platform but lacks the cool features especially automation related features like Apple Remote Desktop does. For supporting Mac computers, Apple Remote Desktop was a clear choice. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Verified User Chose Apple Remote Desktop I would feel much more comfortable having one of these alternative solutions as our Remote Desktop management tools. Each has their drawbacks and expenses associated with them, but we simply have too large of a deployment to not be considering alternatives. If it is the only … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Verified User Chose Apple Remote Desktop Apple Remote Desktop is unique in some of the abilities it has. I feel like there is not much in direct competition for much of what it can do. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Verified User Chose Apple Remote Desktop If you are managing Apple systems, ARD is hands down the number one way to manage these systems. It beats every other product out there with its deep macOS integration. No other product has as much focus on Apple as this one. We are primarily a Mac environment so it makes total … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info ![]() Digital Life Coach in Information Technology at Just Call John (Computer Software, 1-10 employees) Chose Apple Remote Desktop I actually use ConnectWise and ARD, if within my LAN. If I have VPN access I use ARD, if it's a new client and I haven't worked on their network or it's too small to warrant a VPN setup then I'll use ConnectWise Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info ![]() Virtual Enterprise Coordinator/Educator at NYC Department of Education / Francis Lewis High School (Education Management, 201-500 employees) Chose Apple Remote Desktop Apple Remote Desktop is the best device we were able to use for education that served the function. Being a school with all Apple products and Mac labs, using Apple Remote Desktop was the most logical choice. The only other alternative was to use the Adobe screen share software … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Verified User Chose Apple Remote Desktop For multi-site remote support we utilize TeamViewer and for enterprise-wide device management we are using Cisco Meraki System Manager. ARD is a great Mac tool, but there are many options out there, that are cloud-based, that don't require you to have network tunnels into your … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info ![]() Systems Administrator/Technology Support Specialist in Information Technology at Killeen Independent School District (Education Management, 5001-10,000 employees) Chose Apple Remote Desktop Apple Remote Desktop allows me access and control that Casper doesn't always have. I love the use of the Remote sessions to be able to get on and see what exactly is going on and then to be able to fix it without having to run across campus to that classroom. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info ![]() Sr. Systems Engineer in Information Technology at Fullscreen Media (Entertainment, 501-1000 employees) Chose Apple Remote Desktop I use TeamViewer with users who are having trouble connecting to the VPN. I think TeamViewer is a good alternative when ARD isn't working. However supporting the number of users we support, TeamViewer can come with a pretty hefty price tag. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Verified User Chose Apple Remote Desktop We use both of these products and both are great in their own way. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info ![]() Macintosh Service Desk Technician III in Information Technology at Christian Broadcasting Network (CBN) (Information Technology and Services, 1001-5000 employees) Chose Apple Remote Desktop No other product does remote desktop management of multiple Macs as good as ARD does, some come close, some have less features. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info ![]() Science Instructor and Technology Advancement Coordinator at Marymount High School (Education Management, 51-200 employees) Chose Apple Remote Desktop I have not used other applications--perfectly happy with Apple Remote Desktop. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info ![]() Telecom Analyst in Information Technology at Shelby County Schools (Education Management, 10,001+ employees) Chose Apple Remote Desktop Apple Remote Desktop provides a different level of support than programs listed above. Its a nice support tool built in the OS. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Program Manager 2 in Customer Service at University of Houston (Higher Education, 10,001+ employees) Chose Apple Remote Desktop I have used the above two remote desktop services and have found it to be much harder than using the Apple Remote Desktop. They are slow to login with a lot of errors, time outs constantly, and interface its self moves incredibly slow. I felt a sense of relief when I started … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | |
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| Delivers good value for the price | |
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| Happy with the feature set | |
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| Lived up to sales and marketing promises | |
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| Implementation went as expected | |
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| Apple Remote Desktop | |
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| Likelihood to Recommend | 8.4 (25 ratings) |
| Likelihood to Renew | 10.0 (3 ratings) |
| Usability | 9.0 (4 ratings) |
| Support Rating | 10.0 (4 ratings) |
| Implementation Rating | 10.0 (3 ratings) |