Appointy vs. vCita

Appointy is good for small businesses looking to outsource some admin work and get appointment bookings done online, especially if you don't have a huge client base. You can input the individual client's name in the system so it helps to personalize your services. It's not so suitable for larger companies. It's a good price for small businesses. Sometimes the design can be a bit clunky and the user interface isn't perfect, but for the price and google integration it's well worth it.

Incentivized

It makes client communication extremely easy - we can message and schedule online appointments. Clients really like those options. We also like the online payment portal. That way clients can pay at their convenience, and we don't end up with credit card information that requires PCI compliance. It also helps with payments. It would also help with invoicing, but unfortunately, there are only 3 linked payment options (Square, Stripe, and PayPal). If you don't use one of those payment processors, you cannot link to billing.

Incentivized

• Facebook integration for direct appointment booking
• It provides a fully functional mobile admin console to ensure complete control of business
• It provides dashboard analytics for measuring customer satisfaction
• It allows email customization, business logo addition, customizable social media promotion, etc.

Incentivized

• Very easy implementation of a contact/scheduling widget.
• Allows for scheduling of appointments with clients. The setup is easy and the allotted times can be changed as needed. Easy for the client to use as well.
• Managing communication between individual clients is easy as well.

Incentivized

• need some way at booking to not book if the email address is incorrect (not sure how technology can do this but there must be a way)
• not sure about how it would integrate with other technology we have

Incentivized

• Syncing with our google calendars has some flaws or is just not clear
• Messages show unread when they have been read

Incentivized

Overall - easy to use. There are some missing features (like fillable pdf forms), and it also requires using certain credit card processors to link billing (otherwise it doesn't work).

Incentivized

I do miss the days when I could easily call up a rep and talk to them about any issues I had with the service. But I still do hear back from the customer service rep during the week within 24 hours.

Incentivized

We didn't evaluate any other products as we weren't actively looking for such a product. This is a product that is not directly part of our core business but proved to be a good match with an issue that we unknowingly had. Only after an enthusiast colleague showed the demo did we find out that there was an issue that many colleagues experienced.

Incentivized

vCita has been very responsive to our needs and desires for improvement in certain areas. We have appreciated the level of support we receive when a problem arises. Our biggest gain when moving was the reliability of this product's teleconferencing integration with Zoom. With OnCall we had trouble onboarding people, difficulty with the app they used going down, etc. We also had expectations about progress with Forms that we unmet.

Incentivized

• It made me automate my mangement a lot.
• Made work of my 15 staff so easy that they can now focus on their other more important works. productivity of staff is increased by 40%.
• Setting reminders ensures you don't miss deadlines.

• The initial cost was high compared to other options but the features in the base level allowed even the smallest of business to grow into the paid version of the service.
• The time saved with self service bookings and profile management for customers has been a big plus and made the purchase of the service worthwhile.
• The constant improvements to the platform have been enough to continue to use the service as it develops into a competent CRM.

Incentivized