ArcGIS is overall a better program than most of the competitors. It is generally more user-friendly, has better displays, and more customization than other programs. It is especially useful in the geosciences and workplace settings, where data can be seamlessly shared among …
I find ArcGIS more comprehensive but with a more confusing interface; however this may be because I learned MapInfo first. Surfer and Global Mapper do more specific things better; but MapInfo is a good overall product for sophisticated GIS.
I'm very grateful to be able to use it, and I have a master's degree with a focus in Geospatial Analysis. There can be a bit of a learning curve, and I try to build user-friendly ways for volunteers to see & collect data. Meanwhile, if a colleague is less confident with building such a system, it may be more difficult for them to implement.
Very suitable for any project where geographic data needs to be analysed or presented in a digestible format. There is more easy to use software for 3D and terrain work. For drilling data the plug in is limited and slightly clumsy in its execution although it is possible to draw the trace, snap to terrain and colour depending on geology, assay results, etc.
Simply because the program deserves it. It seems to me that it is a fundamental tool for the storage, analysis, and interpretation of medium and large-scale phenomena, unmanageable with traditional engineering software. Its versatility in the handling of the different "layers" with which the data is handled and interpolation tools, make this software a powerful ally both for companies and for the educational part of the universities.
Once set up, the tools are extremely easy to use. I had a staff member develop a tool for field data collection, that included an external and internal dashboards to monitor progress in days. The field workers that collected the data, barely knew how to use a computer, and within minutes they could use the application that was configured for them.
ArcGIS' web support is quite good. They also have a broad user base that is active in answering community members' questions. For more sophisticated questions, ArcGIS technical support is good at answering questions, although answers usually are not instantaneously available. I'd also say that ArcGIS is working hard at making its technical support more reachable, at least it appears that way.
MapInfo Pro customer support has always been quick and very helpful with any issues I have had with the software. They usually get back to you about your enquiry within 24 hours and they also tend to follow up to make sure your issue was resolved. I find it refreshing to be able to contact their experts quickly and easily.
My students love the "drop" feature in Google Maps, but besides that it truly doesn't compare. I love that you can add, delete, or change layers to this map to better understand its larger affect. There are many more ways to manipulate maps on ArcGIS than on Google Maps. I can also add personal details and information if I want to create a specific map, something that I am unable to do with Google
QGIS works very well however I find it a little harder to use and find the tools/settings I need in QGIS. It has a lot of the same functionality as MapInfo however QGIS doesn't really offer a dedicated customer support form or service which makes it harder to learn the product.
