Archibus by Eptura vs. ServiceCentral ServiceManager

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Archibus
Score 6.6 out of 10
N/A
Archibus is an IWMS solution based on the IWMS capabilities of the former ARCHIBUS product line and the workspace planning and optimization solutions of the former Serraview, which merged with ARCHIBUS in December 2018.N/A
ServiceCentral ServiceManager
Score 5.0 out of 10
N/A
The ServiceCentral Service Management Software Suite is a set of software solutions for managing the after-sales service & repair of product. The ServiceCentral suite provides a configurable workflow management system, ServiceManager, & reporting tools with ServiceIntelligence. These base components extend to a suite of add-on modules, each of which is applicable to a focused area in the service & repair chain: ServiceCounter, RepairCenter, InventoryManager, WarrantyManager & ServicePortals.N/A
Pricing
Archibus by EpturaServiceCentral ServiceManager
Editions & Modules
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Offerings
Pricing Offerings
ArchibusServiceCentral ServiceManager
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Archibus by EpturaServiceCentral ServiceManager
User Ratings
Archibus by EpturaServiceCentral ServiceManager
Likelihood to Recommend
7.0
(0 ratings)
-
(0 ratings)
Usability
7.0
(0 ratings)
-
(0 ratings)
User Testimonials
Archibus by EpturaServiceCentral ServiceManager
Likelihood to Recommend
It’s best suited for Large multi-building configurations (campus) with self-service funtions. There are better options for single buildings. This tool really shines when you are managing multiple buildings that are accessed by the same users.
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Pros
  • Reporting - Archibus has very powerful reporting solutions.
  • Expansive Modules - catered to every need of the real estate and facilities organization.
  • Editing and inputting data.
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Cons
  • More user friendly booking system
  • Web navigation can be more streamlined
  • Ease of use from non-technical users can be improved
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Usability
User perspective it is simple through a web portal that shows all spaces and buildings. But as an administrator it was quite a bit of work to set up. And by extension updating is also a lot of work
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Alternatives Considered
Archibus compares well with other IWMS software when it comes to integrating with BIM models and reporting capabilities. I selected Archibus as it has all the tools and processes needed to manage space and moves, with the intention to expand to other modules like Lease Administration and Asset Management. The constant upgrades to Archibus also helps to keep the software up-to-date with other third party products such as Revit.
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Return on Investment
  • Met our business objectives
  • Positive ROI
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ScreenShots