Arcserve Backup vs. AWS Storage Gateway

Arcserve
Backup has had a positive impact on ROI, as a reseller we are able to
build in a healthy profit margin by reselling the product and services.
Some
of our company managed services are based upon clients running Arcserve
Backup.
Data
recovery and system recovery times have reduced over product upgrades and
enhancements, causing much less downtime

Incentivized

It is well suited for our backups. We store backups in 2 places EBS volumes in VPC and s3 buckets. From our on-prem servers, we connect to both and backup job runs smooth. It is less appropriate if you are already hosting in the AWS Cloud. There are direct ways to access storage areas without the need for gateway.

Incentivized

• Cost - A very affordable solution.
• Support and Sales - Arcserve has been top notch to us with the sales process and support.
• Replication - One of the core reasons we selected the product. We find the replication side of the software fantastic.
• Backup - An excellent backup product that provides just great functionality and restore-ability at a granular level.

Incentivized

• The AWS Storage Gateway can be deployed very quickly. We required only a couple of hours to get it setup and was able to present it to the backup server as a media manager and VTL drives.
• The provisioning of the virtual tapes was also pretty easy to setup. Being able to utilize Glazier storage provided a great ROI.
• The documentation AWS provides is very user friendly, allowing us to set up the AWS Storage Gateway the correct way.

• Support line just send a link so I have to research by my own.
• Requires you to buy a license for every agent add on.
• VMWare compatibility.

Incentivized

• Ease of finding useful helpful tips on using AWS
• Dumbing down of the technical jargon on the site
• Short sharp to the point step videos - answering some common questions
• Remembering not everyone is an IT person - could be more user friendly

Incentivized

Arcserve UDP provides our organization lots of benefits and it is much more than a simple backup and restore solution. We use it for cross platform DR, storage agnostic replications, DR solution instead of VMware SRM and more.

It basically covers all our required scenarios, including VMs, partitions, files or any other objects through NAS, SAN or DAS connections. It's easy to set up and utilize the features and functions. There are a few times that we needed to switch over for the RHA replications and UDP backups. For the RHN replication, there was a roughly 10 minutes downtime during the switchover. For the UDP, it works pretty well.

Incentivized

AWS Storage Gateway is a good product and for certain use cases works really well, however i would like to see it support additional protocols in the future.

Incentivized

Arcserve Backup support is usually very good. Their chat is usually able to fix most general issues, but will escalate more in depth issues to technical engineers that call you back. Their product knowledge is really good and usually resolve issues promptly.

Incentivized

AWS Storage Gateway is supported by the AWS Support team, they provide excellent support and great SLAs for our needs.

Incentivized

We also use Veeam replication and backups for VMWare level data redundancy. It works so far as stable as Arcserve Backup. We use both in our systems as we deploy VMs since Veeam works closely with VCenter. But if we need to backup physical servers, and OS partition level backups, which can only be achieved by Arcserve Backup.

Incentivized

AWS Storage Gateway is better than Unitrends Data Center Backup and Recovery because it was entirely cloud based. Unlike Unitrends that requires a physical appliance that then would be connected to a AWS bucket. The AWS Storage Gateway was able to utilize Glacier storage, while Unitrends could only use either S3 or S3-IA decreasing the ROI with the more expensive storage class. Furthermore the licensing model for the Unitrends is greater that with the AWS Storage Gateway.

• Arcserve Backup is relatively low cost in comparison to some other products. It is full-featured and continues to receive additional updates and added features. This makes it an ideal backup solution for smaller sites and the reliability to restore from backups is excellent.

Incentivized

• Accessibility of data in Cloud: Previously it was difficult to access our stored data.
• Cheaper storage as opposed to physical: At this point have saved enough money (when compared to physical storage)
• One con is the scope of services included with some features. You aye only need 10% of what's there's but paying for the other 90% you don't use cam be costly.