Arcserve Backup vs. Veeam Data Cloud for Microsoft 365

Arcserve
Backup has had a positive impact on ROI, as a reseller we are able to
build in a healthy profit margin by reselling the product and services.
Some
of our company managed services are based upon clients running Arcserve
Backup.
Data
recovery and system recovery times have reduced over product upgrades and
enhancements, causing much less downtime

Incentivized

Veeam Data Cloud for Microsoft 365 is well suited for medium-size companies who have a significant amount of free storage and want to keep their own copies for retention/legal reasons. It is also a great way to back up SharePoint sites in the event of something being lost or incorrectly changed by a user. It is not great for deep visibility into your backups and exact sizing. There is no good way to truly view which items are taking up storage without digging into PowerShell commands.

Incentivized

• Cost - A very affordable solution.
• Support and Sales - Arcserve has been top notch to us with the sales process and support.
• Replication - One of the core reasons we selected the product. We find the replication side of the software fantastic.
• Backup - An excellent backup product that provides just great functionality and restore-ability at a granular level.

Incentivized

• My CFO seemed to have lost a whole year of important emails. I simply restored them to his mailbox in a matter of minutes.
• An employee left the company but an issue came up with a quote this person sent out. I could search his mailbox and got the quote as well as all communications from that customer.
• It is nice to be able to search emails in various mailboxes without disturbing the user.
• It is also nice to go back in time. Say they deleted those emails last month I can go back years if needed.

Incentivized

• Support line just send a link so I have to research by my own.
• Requires you to buy a license for every agent add on.
• VMWare compatibility.

Incentivized

• Backing Up "Public Folders" is quite a hassle, but this is not the "fault" of Veeam but the way Microsoft exposes this data.
• No option to integrate the product into their other solution, it would be great to access M365 backup in the Backup & Replication application.

Incentivized

Arcserve UDP provides our organization lots of benefits and it is much more than a simple backup and restore solution. We use it for cross platform DR, storage agnostic replications, DR solution instead of VMware SRM and more.

Veeam Backup for Microsoft 365 just works so well and is so easy to use. I researched multiple options for Office 365 backup and none seemed to be as easy to setup and use as Veeam Backup for Microsoft 365 and the pricing was very comfortable to us. I can't imagine any reason why we would change away from Veeam Backup for Microsoft 365.

Incentivized

It basically covers all our required scenarios, including VMs, partitions, files or any other objects through NAS, SAN or DAS connections. It's easy to set up and utilize the features and functions. There are a few times that we needed to switch over for the RHA replications and UDP backups. For the RHN replication, there was a roughly 10 minutes downtime during the switchover. For the UDP, it works pretty well.

Incentivized

Veeam Data Cloud has an easy and user-friendly interface, easy integration with Microsoft 365 cloud, strong backup and recovery functionality, and robust security features. It is one of the few solutions that can export to .pst files and also has a very simple opt-out because the data is stored on the Microsoft cloud.

Incentivized

I have yet to need it during any of their scheduled maintenance windows. It's always online.

Incentivized

We have a lot of data, and pulling backups out of the store sometimes takes a bit of time - but this is within acceptable tolerances. I don't expect restores to be instantaneous, and I can't quantify if the speed is software or data repository.

Incentivized

Arcserve Backup support is usually very good. Their chat is usually able to fix most general issues, but will escalate more in depth issues to technical engineers that call you back. Their product knowledge is really good and usually resolve issues promptly.

Incentivized

Support for all Veeam products is pretty good. While documentation sometimes is written for someone who's already an expert on the platform, their support portal is easy enough to use, and they are very responsive once a support need is documented. I have never had a problem with Veeam that could not be resolved in fairly short order.

Incentivized

Would have marked a 10 but the storage in AWS was very complicated. Would be nice to have more help/guidance connecting to external storage.

Incentivized

We also use Veeam replication and backups for VMWare level data redundancy. It works so far as stable as Arcserve Backup. We use both in our systems as we deploy VMs since Veeam works closely with VCenter. But if we need to backup physical servers, and OS partition level backups, which can only be achieved by Arcserve Backup.

Incentivized

My familiarity with Veeam Data Cloud specifically is what drew me to the product. They both seem equally capable, but when you know a product you generally tend to go that direction. I believe the other provider could back up our environment, but I am not familiar with it and as I have stated when you need to get up and going quick it is best to be very familiar with the product you are utilizing.

Incentivized

I have had no issues scaling this software as my organisation or data estate has grown. It always does exaclty what it says on the box.

Incentivized

• Arcserve Backup is relatively low cost in comparison to some other products. It is full-featured and continues to receive additional updates and added features. This makes it an ideal backup solution for smaller sites and the reliability to restore from backups is excellent.

Incentivized

• The only real impact is from a compliance standpoint. Our company is expected at a regulatory level to be protecting our data and even though the tenant has little traffic there could still be some regulated data in there. We have to be able to tell an auditor that it's being backed up by an enterprise grade solution, and that's what VDC was intended for.

Incentivized