Arrow Services vs. OneSource Virtual

Arrow Services

1 Reviews and Ratings

OneSource Virtual

OneSource Virtual

47 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Arrow Services	Score 6.0 out of 10	N/A	Arrow aligns with their channel partners and their customers’ desired business outcomes to create specialized programs and services in order to enable them to enhance their value to customers and focus on building and developing their in-house services teams. Arrow services include pre-sales engineering and implementation support, customer success, and market intelligence to enable their partners to locate new customers.	N/A
OneSource Virtual	Score 5.1 out of 10	N/A	OneSource Virtual is a provider of Workday services, solutions, and products for over 850 customers around the world. Payroll, finance, benefits, and HR solutions, purpose-built for Workday technology and specially designed to give customers access to deeper data insights.	N/A

Pricing

Arrow Services

OneSource Virtual

Editions & Modules

No answers on this topic

No answers on this topic

Offerings

Pricing Offerings
Arrow Services	OneSource Virtual
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

Optional

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Arrow Services	OneSource Virtual
Considered Both Products	Arrow Services No answer on this topic	OneSource Virtual Verified User Anonymous Chose OneSource Virtual OSV is more flexible, more human. Incentivized Helpful? DP Darcey Parker Director, Payroll & Benefits Chose OneSource Virtual This product has had its bumps, but the potential to be great is there! Incentivized Helpful? Verified User Anonymous Chose OneSource Virtual When we implemented in 2013, we evaluated several payroll partners. Due to proximity and the services they presented, they quickly floated to the top of the list. Incentivized Helpful? Verified User Anonymous Chose OneSource Virtual I used Workday project services for my first deployment of Workday and OneSource Virtual was much more supportive and consultative during deployment. Incentivized Helpful? Verified User Anonymous Chose OneSource Virtual I used ADP for a short time while we implemented Workday (payroll), and I can say it was not so user-friendly. Once we transitioned to Workday and brought [OneSource Virtual] onboard, life became much easier. Incentivized Helpful? Verified User Anonymous Chose OneSource Virtual I like that OneSource Virtual has access to our database and can help us however it is needed. [Whereas] other companies we looked at do not touch our system. Incentivized Helpful? Tom Nguyen Senior Payroll Manager Chose OneSource Virtual ADP was a full service (which I think OneSource Virtual also has) but we don't use it. we just have them complete the backend work after payroll is complete. Incentivized Helpful? AH Angela Hayes Payroll & Benefits Manager Chose OneSource Virtual I was not involved in the selection of [OneSource Virtual]. I do know other Companies are better at communication and response time. Incentivized Helpful? Verified User Anonymous Chose OneSource Virtual I have not used or evaluated any other services like OneSource Virtual. Incentivized Helpful? Danielle McGillen Director of Finance Chose OneSource Virtual The support provided by [OneSource Virtual] has been superior to that of ADP. In addition, the partnership with Workday as their payroll and HR platform is superior to that of ADP. Incentivized Helpful? Verified User Anonymous Chose OneSource Virtual We feel that we receive a much better "bang for our buck" with OneSource Virtual. They provide flexibility that we do not believe we would receive from the other vendor. Incentivized Helpful? JG John Gardner Sr. Manager, Payroll, Compliance, and HR Solutions Coordinator Team Chose OneSource Virtual We used another vendor previously for the same exact services and moved to OneSource Virtual due to ongoing service issues. I was unable to get problems answered in a timely manner and there was no escalation path. I no longer have that issue. OneSource Virtual's solution … Incentivized Helpful? Verified User Anonymous Chose OneSource Virtual The level of support and flexibility of OneSource Virtual is far superior to my experience with ADP. They are readily available to assist with troubleshooting as well as day-to-day needs. ADP was difficult to get in touch with and had a box product that required our business … Incentivized Helpful? Verified User Anonymous Chose OneSource Virtual We have not utilized other partners in our Workday journey. Incentivized Helpful? RH Rowena Holden Director HR Solutions Chose OneSource Virtual We were with an older version of ADP that was about to be discontinued. Our big struggle, quite frankly, was that we felt like a very small fish in a large pond. The customer service component was not to our satisfaction. We reviewed 18 different vendors prior to making a … Incentivized Helpful? Verified User Anonymous Chose OneSource Virtual When we were evaluating OneSource Virtual for Tax processing we also reviewed our options with ADP. We made the decision to go with OneSource Virtual because they offer the flexibility to be able to support our overall Workday payroll processes (and honestly the entire system) … Incentivized Helpful? Verified User Anonymous Chose OneSource Virtual We have not used another consulting firm for Workday support. We now use Workday Success Plans. Incentivized Helpful? JG Jennifer Gibson Global Payroll Manager Chose OneSource Virtual Prior to our implementation of Workday and use of OneSource Virtual, our fulfillment provider was using a very outdated system that could not handle complex things. We had a hard time with any projects, especially ones that required quick turnaround, and often had to customize … Incentivized Helpful? Linda Lemmond Global Payroll Manager Chose OneSource Virtual We have only used or considered OneSource Virtual in the due diligence process for implementing Workday. Incentivized Helpful? Kelly Broderick HR Systems & Operations Manager Chose OneSource Virtual We evaluated 1 other implementation partner, but there wasn't any comparison. OneSource Virtual made us very comfortable from the beginning, allowing us to interview members of their project team. They were also helpful in providing recommendations for other outside … Incentivized Helpful? ER Ethan Robinson HRIS Manager Chose OneSource Virtual Without disclosing the other vendors we shopped out, OneSource Virtual was right in the middle of the pack for cost. What gave them the project was that they had a long history of success with implementations, as well as a large percent of all Workday implementations. Our HR … Incentivized Helpful? Kaylan McDuff Assistant Controller - Financial Systems & Processes Chose OneSource Virtual We did not use OneSource Virtual to help us implement Workday. We used a competitor that did a fine job, but we quickly moved to OneSource Virtual post-implementation to take our tenant to the next level! Incentivized Helpful?

User Ratings
	Arrow Services	OneSource Virtual
Likelihood to Recommend	- (0 ratings)	7.9 (0 ratings)
Likelihood to Renew	- (0 ratings)	9.2 (0 ratings)
Usability	- (0 ratings)	9.1 (0 ratings)
Support Rating	- (0 ratings)	7.5 (0 ratings)
Implementation Rating	- (0 ratings)	9.1 (0 ratings)

User Testimonials
	Arrow Services	OneSource Virtual
Likelihood to Recommend	No answers on this topic	OSV uses tickets/cases for communication, which makes it easy to open and monitor the status of transactions. They are great at net pay processing and filing taxes. If things are not moving along, you can reach out to your Tax Specialist or Customer Success Manager, and they can help escalate concerns. It sounds like they are rearranging their tax filing department so they can facilitate quicker resolutions, so I hope that benefits their customers. They are also interested in reaching out and making things right for the customer. Their Knowledge Center online could use a re-vamp. The search function is not useful at all, and I have a difficult time finding forms such as ACH Reversal form, or the Stop Payment form. Incentivized Verified User Anonymous Read full review
Pros	No answers on this topic	Payroll Processing - we never have late payments. Education - I can ask a question like, "why did this pull into retro" and I will get a quick and accurate response. Always improving - OneSource Virtual is always improving processes and the teams are getting better at what they do. Garnishments - a garnishment team is a well-oiled machine, they know their role and do it well. Incentivized Elise Banks Payroll & Benefits Partner Read full review
Cons	No answers on this topic	We receive far too many emails from our cases. They send three just to start with. Better knowledge of the tax deferrals due to Covid19. A better reminder of when your contract will end. They spring it on you at the very last second and then you cannot look outside of OneSource Virtual because you need coverage. Incentivized Verified User Anonymous Read full review
Likelihood to Renew	No answers on this topic	I do feel they are a great extension to the payroll service Incentivized VT Valerie Tazelaar SR Payroll Manager Read full review
Usability	No answers on this topic	Have had no issues with getting what we need from this service Incentivized Linda Lemmond Global Payroll Manager Read full review
Support Rating	No answers on this topic	Overall, we receive great customer support from OneSource Virtual. The only real hiccup we have had has been around taxes and response times. We had a longer than expected lag in cases regarding notifications from the IRS-which are very important and have to be answered timely. We were able to resolve with SDM but didn't feel that we should have had to escalate. Incentivized JG Jennifer Gibson Global Payroll Manager Read full review
Implementation Rating	No answers on this topic	I would say the benefit we had was that we engaged OSV as our Workday implementation partner, therefore, the rest was seamless. Incentivized Linda Lemmond Global Payroll Manager Read full review
Alternatives Considered	No answers on this topic	The level of support and flexibility of OneSource Virtual is far superior to my experience with ADP. They are readily available to assist with troubleshooting as well as day-to-day needs. ADP was difficult to get in touch with and had a box product that required our business to conform to instead of being able to flex to meet business needs. OneSource Virtual has a deeper platform than Paychex, however, the level of customer support is equal. Incentivized Verified User Anonymous Read full review
Return on Investment	No answers on this topic	[OneSource Virtual] saves me time by preparing all of our tax filings [so that] I can focus on more of the review and analysis of our payroll costs Once I run the payroll complete process, [OneSource Virtual] takes over the settlement process giving me one less thing to worry about [OneSource Virtual] has allowed us to keep our overhead costs low, allowing the company to use those savings on other initiatives while the company grows Incentivized Verified User Anonymous Read full review
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