Articulate 360 vs. Skilljar by Gainsight

Articulate provides for simple, custom interactive training modules. There isn't much wrong with this software that I have found. Using Rise 360 for quick turnaround or fully customized training with Storyline 360. Articulate has made the possibilities limited only to my imagination. Their simple and well-thought-out toolbars make starting from scratch a breeze.

Incentivized

Skilljar is fantastic for structured onboarding processes. If you're
looking to streamline and standardize the onboarding experience for your
customers, especially for software or complex products, this platform
is a gem. It allows you to create step-by-step courses guiding users
through functionalities, reducing confusion and accelerating their
learning curve.When you need versatility in content delivery, Skilljar is spot-on.
Whether it's video tutorials, interactive quizzes, downloadable
resources, or live webinars, the platform accommodates various formats.
It's perfect for accommodating different learning styles and ensuring
engagement.

For scenarios that demand highly complex simulations or immersive
learning experiences, Skilljar's capabilities might fall short. While it
supports interactive elements, extremely sophisticated simulations
might require additional specialized software or platforms.

Incentivized

• It just seems to be very intuitive for instructional designers, especially nowadays from what I'm seeing with the new AI. But it's very intuitive. It's better than any other tool authoring tool that I've tried. I think it's just really outstanding in the industry and that's evidenced by every year. Demo Fest, like 95% of the best examples are all done in Articulate products.

Incentivized

• Unlimited courses, learning paths, quizzes, pages, plans, and certifications
• Ease of use for students, administrators, and content creators
• Customer Success and Service are top notch. The CSMs are genuinely committed to helping you achieve your metrics and goals
• Asking for and listening to customer feedback for enhancements
• Developer Center where people with little to no coding experience can learn how to use and apply HTML templates and code snippets to customize your site

Incentivized

• The most hiccups that I've recently experienced are honestly involved with AI and just my trying to learn AI and figure out how we can maximize that for our business case. The AI voiceover is what I'm specifically curious about and trying to learn more. So in regards to the AI, there's still some shuffling needs to be done. SSML that needs to be added for it to read correctly. There is a very large amount of voices and dialects, which I think is beneficial. It was also a little overwhelming in trying to play around with it and find that right part. So just continuing to look through the community and find the guidance that I need to essentially make the audio, make the voiceover work better and read the words correctly. For example, one of my most popular courses that I sell is Record Your Time and it kept reading, it records your time, and I could not figure out how to make those words. We've submitted a ticket, you guys have been very helpful, but we can't really figure out how to make those little nuances work with the complex English language.

Incentivized

• Would love to see parent/child courses so that when something is updated in the parent course that change is automatically reflected in the clones of that course.
• Features that allow for the translation of content to allow access to content across languages.
• Re-onboarding process when the usage of Skilljar changes hands within out company in order to address knowledge gaps.

Incentivized

It goes without saying that Artculate's products are the easiest to use and offer a great deal of functions with flexibility. Once an eLearning author uses the product it becomes tempting to not use other methods, but one would be wise not to limit him or herself to a single learning authoring platform. On the other hand, if given a single choice of a tool for rapid eLearning development, Articulate's Storyline would be a top choice.

I like what you are using and how we are doing it. Also, changing systems is a lot of work

Incentivized

Overall, Articulate is fairly easy to use and intuitive. They have excellent training materials in the training videos on the website, as well as good technical support. Someone with limited expertise doing content creation would be able to immediately pick up functions and get started in the software. I was able to create my first course within an hour or so of opening it up.

Incentivized

The overall usability is great as the software is very easy to learn and navigate. After just 1 week of "playing" around in the system I felt very comfortable using it and teaching others to use it as well. Customers have also mentioned Skilljar is a much better than out previous vendor

Incentivized

Installed software so alway available

Pages load fast, the videos play normally, and I haven't seen any delays in the system

Incentivized

I rate the overall support for Articulate 360 ​​with a 9. On the one hand because of the smooth and accurate support from Articulate's support team (usually within 24 hours) and on the other because of the commitment / use of a community (e-learning Heroes) where I have all kinds of insights from other helpful users.

The support team is great at Skilljar. Not perfect, but that can't be expected. Everyone I've worked with has been friendly, attentive, and fairly quick to respond/act. They also have a pretty sturdy set of Knowledge Base articles as well to self serve.

Incentivized

The instructors don't know how to use it.

Incentivized

The online training options given by the online tutorials, forums, and "E-Learning Heroes" community are simply awesome. Examples galore, easy to understand descriptions including step-by-step guides, images, occasionally videos, and the "Articulate Insiders" sub-community give you more materials to learn about Storyline than you are likely to be able to read.

It is pretty straight forward and easy to implement is you are already creating eLearning. If you have old courses created in other versions of Articulate I recommend you update them to the new version even though it is not necessary (especially From Storyline3 to 360) but if you don't you may find difficulty opening and keeping things straight

Incentivized

Do a good job of preparing your internal teams (IT, Salesforce, etc.) about the work they will have in the process

Incentivized

For me, since I had used Articulate prior to using Lectora, I found Lectora to be very archaic. It was cumbersome to create triggers, and I had issues getting my scenarios to play correctly. My company switched to Articulate after my request, and I was able to recreate all of our modules into Storyline. Now I am able to manage our scenarios with efficiency and ease. Articulate products are intuitive and very easy to understand

Incentivized

Skilljar provides stronger customization features, more code snippet options, more styling tools, and more effective integrations. These include Credly, Salesforce, and SCORM. Additionally, the catalog is all part of the same system, making it easy to manage. The analytics tools are also more robust, and the customer service is much more helpful and responsive

Incentivized

Easy to use. Cheap. It has a lot of features.

• Definitely more accessible course creation. How we're able to add accessibility features into our trainings is unparalleled with captioning, with voice overing, with alternate texts for images. There's so many ways that it creates our trainings to be more accessible for our audience.

Incentivized

• Having Skilljar is improving retention—customers who completed recommended training made up 85% of our Q2'23 renewals.
• Customers who completed the recommended training make up 84% of our healthiest accounts and we've seen a 15% decrease in support ticket volume.
• Since launching Skilljar, we've seen a 16% increase in active users.