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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Aspect Unified IP

    Score3.7 out of 10
    N/AAspect Software headquartered in Massachusetts offers Aspect Unified UP, a call center solution for enterprise contact centers. It supports an omnichannel customer experience across voice, email, chat, SMS, IM, and social channels.N/A
    Pricing
    Aspect Unified IP
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    Aspect Unified IP
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details—
    More Pricing Information
    Community Pulse
    Aspect Unified IP
    Considered Both Products
    Alvaria, Inc (Aspect Software + Noble Systems)
    Chose Aspect Unified IP
    Aspect Unified IP has proven dialing and campaign management capabilities over many customers who had adopted its solutions over the world. Well-designed predictive dialing algorithm with a fine tunned solution to work properly with your telephony service provider make the …
    Incentivized
    Chose Aspect Unified IP
    The seal of this service was through the revisions according to my corporate needs and I really needed a system that would manage all kinds of calls and support that would give me an active service for a better business management. In fact, he gave me and discovered additional …
    Incentivized
    Chose Aspect Unified IP
    We had evaluated Avaya. It was pretty good as well. However, we wanted a more software driven solution. Aspect also was able to give better results in our Proof of Concept.
    Incentivized
    Chose Aspect Unified IP
    I have not spent any time recently doing a detailed analysis of other vendors to comfortably answer this question. I will say that the last time I checked, the ability to have all 3 call types (inbound,outbound,and manual) managed in one convenient seamless platform was not …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    Features
    Aspect Unified IP
    Contact Center Software
    Comparison of Contact Center Software features of Aspect Unified IP
    Feature
    Aspect Unified IP
    7.4
    3 Ratings
    Agent dashboard7.03 Ratings
    Validate callers9.03 Ratings
    Outbound response8.03 Ratings
    Call forwarding6.03 Ratings
    Click-to-call (CTC)9.62 Ratings
    Warm transfer8.03 Ratings
    Predictive dialing9.03 Ratings
    Interactive voice response5.03 Ratings
    REST APIs8.03 Ratings
    Call scripts4.03 Ratings
    Call tracking6.03 Ratings
    Multichannel integration8.22 Ratings
    CRM software integration8.03 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Aspect Unified IP
    Feature
    Aspect Unified IP
    8.5
    2 Ratings
    Inbound call routing9.02 Ratings
    Omnichannel inbound routing8.12 Ratings
    Recording9.62 Ratings
    Quality management9.12 Ratings
    Call analytics8.62 Ratings
    Historical reporting7.42 Ratings
    Live reporting7.42 Ratings
    Customer surveys8.62 Ratings
    Customer interaction analytics9.12 Ratings
    User Ratings
    Aspect Unified IP
    Likelihood to Recommend
    7.0
    (4 ratings)
    Likelihood to Renew
    7.0
    (1 ratings)