| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 ManageEngine AssetExplorer | Score10 out of 10 | N/A | ManageEngine's AssetExplorer is an IT asset management solution. | N/A |
 ServiceNow IT Service Management | Score8.7 out of 10 | N/A | Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management. | N/A |
| ManageEngine AssetExplorer | ServiceNow IT Service Management | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic |
| ||||||||||||||
| Offerings |
| |||||||||||||||
| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | ITSM Pro and ITSM Enterprise also are available with optional "Plus" add-ons. These include AI Agents, an AI Agent Studio, and other features that augment the capabilities of the platform using AI Virtual Agents to automate tasks. | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| ManageEngine AssetExplorer | ServiceNow IT Service Management | |
|---|---|---|
| Considered Both Products | Chose ManageEngine AssetExplorer Altiris is very daunting for users that have never worked with it. AssetExplorer was much easier to use for our team that had no experience with asset management. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | No answer on this topic |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| ManageEngine AssetExplorer | ServiceNow IT Service Management | |||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| IT Asset Management |
| |||||||||||||||||||||||||
| Incident and problem management |
| |||||||||||||||||||||||||
| ITSM asset management |
| |||||||||||||||||||||||||
| Change management |
| |||||||||||||||||||||||||
| ManageEngine AssetExplorer | ServiceNow IT Service Management | |
|---|---|---|
| Likelihood to Recommend | 6.1 | 10.0 |
| Likelihood to Renew | - | 9.0 |
| Usability | - | 9.0 |
| Availability | - | 10.0 |
| Performance | - | 9.0 |
| Support Rating | 6.0 | 7.3 |
| Online Training | - | 1.0 |
| Implementation Rating | - | 10.0 |
| Product Scalability | - | 10.0 |
