Atera

Atera

195 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Atera	Score8.7 out of 10	N/A	Atera is presented as an Agentic AI platform for IT management, that offers a digital workforce of AI agents that proactively and autonomously support entire IT operations. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, and automation, so IT teams and MSPs can manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Atera has shifted focus from automation to AI-powered autonomy in IT. With…	$139 per month per user

Pricing

Atera

MSP - Pro: $129
per month (billed annually) per user
IT Department - Professional: $149
per month (billed annually) per user
MSP - Growth: $179
per month (billed annually) per user
IT Department - Expert: $189
per month (billed annually) per user
MSP - Power: $209
per month (billed annually) per user
IT Department - Master: $219
per month (billed annually) per user

Pricing Offerings
Atera
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
Yes

No setup fee

Unlimited devices.

Community Pulse
Key User Insights
	Atera
Considered Both Products	Atera Verified User Chose Atera Atera is well designed for remote monitoring and management purposes. The other tools, such as ManageEngine Endpoint Central, are more focused on managing the endpoints and applications, such as installation or removal of applications, and blocking or whitelisting applications. A… Incentivized Helpful? Verified User Chose Atera We used Logmein for remote access and used another platform called Fresh Service for our ticketing. Logmein was okay but the ability for us to merge the two together, on top of all of the other features that Atera offers (reporting and monitoring!) has been game changing. We … Incentivized Helpful? Isaac Groenendyk Technology Coordinator in Information Technology at LADSE (Education Management, 201-500 employees) Chose Atera I think Atera is the leader here. The aggressive pricing along with feature set is unparalleled in my opinion. They seem to be headed in the right direction and keep pushing the envelope in what the tool can do. The one thing lacking for me is the Apple integration into … Incentivized Helpful? Randy Bell Managed IT Services / Owner in Information Technology at Done Right Computer Services (Information Technology & Services, 1-10 employees) Chose Atera Overall, the basic agent cost is better for a partially functional product. Incentivized Helpful? Kevin Wangler Director of Information Technology in Information Technology at Trinity High School (Primary/Secondary Education, 201-500 employees) Chose Atera Atera is very similar to Syncro in feature set and pricing, but we liked Atera just a bit better. (We switched from Atera to Syncro and then back to Atera, and have stuck with Atera for several years now.) Kaseya gave us bad vibes from their sales department and we ultimately … Incentivized Helpful? Verified User Chose Atera I also used other org suites, but Atera is the winner here. It offers services like IT service management, network monitoring, and billing. We get most of the service under one roof. Hence, Atera is the winner compared to other applications I have used. Incentivized Helpful? Brady Phenicie Ownr in Professional Services at Phenicie Business Management (Computer & Network Security, 1-10 employees) Chose Atera In my opinion, Datto is not a great company to partner with. In my experience, billing is crazy and when you call in for support you get sales. Incentivized Helpful? Verified User Chose Atera Atera Billing of per technician is a great way to save Atera has 24/7 support that response in a matter of seconds The Copilot that they have added recently is a game changer and will make anyone wants to associate themselves with Atera Incentivized Helpful? Josiah Parrish IT Manager in Information Technology at National Cowboy and Western Heritage Museum (Non-profit Organization Management, 51-200 employees) Chose Atera NinjaOne is a great tool for Remote management and patch management. However, Atera is more polished and gives better functionality for the end user side through things like work from home, and the support portal knowledge base. Also, when using NinjaOne, I don't remember there … Incentivized Helpful? Michel Quillet Systems Engineer in Information Technology at Ozone (Internet, 51-200 employees) Chose Atera Because Atera is a much more effective and efficient solution to manage all our IT operations, it automates each of our business processes. It offers us the best support to respond to any problem that may arise. I think Atera is much more cost-effective and reliable; its value … Incentivized Helpful? Rajat Kumar Mahunta Software Developer in Information Technology at infosys (Computer & Network Security, 201-500 employees) Chose Atera Comparison from ConnectWise and autotask, Atera is more simplified, Cost effective and Integration RMM, PSA and automation features Incentivized Helpful? Verified User Chose Atera In my experience, Atera lured us in with the pricing per technician to try and save us money. They then proceeded to take features away and lock them behind higher-tiers. In addition, in my opinion, their customer support is atrocious. I think if you enjoy long times between … Incentivized Helpful? Verified User Chose Atera It is live in our organization and it works along with Atera in our organization, however I have more trust on Atera due to its stability and ruggedness, so Atera is the only choice most of the IT dept works on. I would not comment on the ManageEngine PAM solution as I have less … Incentivized Helpful? Verified User Chose Atera The user interface is easier to navigate, and remote desktop capabilities for troubleshooting were the differentiating factor. Incentivized Helpful? Joseph Shaffer Operations Manager in Information Technology at 4TS Computers (Information Technology & Services, 1-10 employees) Chose Atera Atera was very similar with Syncro but a bit more user friendly. There were a few features with Syncro I really liked that Atera does not have yet like custom reporting. Incentivized Helpful? Amy Brown Business Development Manager at IdayaHouses (Real Estate, 501-1000 employees) Chose Atera Atera has so many features that are fully functional. Atera is easy to use. Incentivized Helpful? Simon Bane IT and Software Development in Information Technology at CareerPro (Staffing & Recruiting, 501-1000 employees) Chose Atera Atera is way more user friendly , it has a smooth learning curve and the pricing is favorable. Atera also has a lot of features that make it superior. They even have additional features like the ticketing system that was a pleasant surprise to have. Overall Atera stands out at … Incentivized Helpful? Verified User Chose Atera Atera's pay-per-technician pricing just made sense for us. They don't nickel-and-dime either. NinjaOne, by contrast, was over twice as expensive to start out, but they wanted to charge extra just for a ticketing system and many other things. Incentivized Helpful? Verified User Chose Atera NinjaOne is a great platform but is simple overall versus Atera. Atera is so feature rich that it can be overwhelming at times but is worth the learning curve. Take time to go through the onboarding, reading the help articles, and even reaching out to support directly through … Incentivized Helpful? Verified User Chose Atera Atera pulls the best features from the above systems I have previous experience in and unites them in an All-in-one solution that simplifies and improves everyone's experience. Incentivized Helpful? Robert Miller Information Technology Manager in Information Technology at Schreiber Foods International (Food & Beverages, 11-50 employees) Chose Atera Atera was the clear winner for us. The interface and tools were very easy to learn and setup. Atera's licensing incorporates good feature sets and value levels. Some of the other products were difficult to setup and lacked good flow between tools. The value proposition was … Incentivized Helpful? Verified User Chose Atera In comparing Atera with similar products I've used or evaluated, like SolarWinds, ConnectWise, and Kaseya, Atera stands out for its user-friendly interface and cost-effectiveness. While SolarWinds offers robust features, it can be overwhelming and pricey for smaller setups. … Incentivized Helpful? Kamil Salagan IT Manager in Information Technology at Bartek Ingredients Inc. (Chemicals, 51-200 employees) Chose Atera Atera was more cost effective, easy to deploy and had all the features and tools we needed. It's still a little rough around the edges but we can work around those considering its a fraction of the cost compared to others. Incentivized Helpful? Frank Pietersma Owner at Inno ICT (Computer Networking, 1-10 employees) Chose Atera This Year I started an IT company and was in need of monitoring and PSA software. In the past I've worked with Datto, Datto RMM and Ncentral so one of these would be a logical choice for me to choose. However their pricing is from a different world. For a starting company, … Incentivized Helpful?
	Would buy again
	No answers on this topic
	Delivers good value for the price
	No answers on this topic
	Happy with the feature set
	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic
	Implementation went as expected
No answers on this topic

Features

Atera

Comparison of Application Performance Management features of Atera
Feature	Atera 10.0 1 Ratings
Virtualization monitoring	10.01 Ratings
IT Asset Discovery	10.01 Ratings

Comparison of Monitoring Tasks features of Atera
Feature	Atera 9.4 112 Ratings
Remote monitoring	8.8111 Ratings
Network device monitoring	9.198 Ratings
Activity Monitoring	10.01 Ratings

Comparison of Management Tasks features of Atera
Feature	Atera 8.8 111 Ratings
Patch Management	8.1110 Ratings
Policy-based automation	7.596 Ratings

Comparison of Remote Access features of Atera
Feature	Atera 7.8 1 Ratings
Attended device access	10.01 Ratings
Unattended device access	10.01 Ratings
Mobile device access	1.01 Ratings
Virtual device access	10.01 Ratings
Multiple-display support	7.01 Ratings
Multiple concurrent sessions	9.01 Ratings

User Ratings
	Atera
Likelihood to Recommend	8.5 (113 ratings)
Likelihood to Renew	9.6 (4 ratings)
Usability	8.8 (61 ratings)
Support Rating	9.0 (5 ratings)