Atlassian Crowd vs. Delinea Secret Server

For smaller companies Atlassian crowd is great, however, we grew to a size where we were getting rate limited so we needed to scale up. What we ended up migrating to was the non-cloud solutions for Atlassian products. This allowed us to hit our scale without being rate limited. However, at a smaller scale, this product would work great.

Incentivized

Great for managing access to secrets and servers and is more secure than storing passwords in a browser. The browser plugin to autofill passwords works well. Being able to schedule access ahead of time is a big plus for me as I can be forgetful. If you want a lightweight password vault, however, it may not be the best choice.

Incentivized

• Many different options for authentication, including credential validation only, user detail synchronization, and more
• Many different levels of access control, including, user, group, and application-level

Incentivized

• Works well with RBAC, workflow for access requests, and approvals for third parties.
• Allows monitoring and recording of remote sessions.
• Available for on-premise and cloud.

Incentivized

• We did not get the speed that we needed vs. hosting our own local atlassian product
• Configuring accounts could have been easier
• I didn't like the process for installing extensions

Incentivized

• The sharing functionality NEEDS improvement. We share most passwords at a group level, but then it becomes impossible to share them with a dynamic group and one or two one-off people as well. This is a major shortcoming.
• I don't love the interface. I feel like there is an attempt at a dashboard, but it is really not effective.
• I've heard, but never seen, that the software can actually change passwords in the target systems. If this is part of its deliverable, I do not know how to use it, and I don't know how you would do that. Seems like a great feature for password management.

Incentivized

My rating is purely based on the configurational activities, as feature-wise delineation has all the features that are very beneficial for customers, though the implementation is a bit more manual work, which can be reduced with a low-code platform. Along with that, we can have a better UI to have intuitiveness and can manage the platform for shared customers in a better way. Overall, it is a very good tool for PAM.

Incentivized

Overall, support is good, you get quick responses from Atlassian's official support system, and documentation is decent enough for you to find what you need.

Incentivized

I actually haven't had to work with support. I have spoken to a colleague of mine who has worked with support and has been pleased.

Incentivized

Atlassian Crowd is just much easier to set up, plus most of our systems we use are from Atlassian, they work with Atlassian Crowd out of the box without much effort, so it ended up being the natural choice for us.

Incentivized

We explored Jum Cloud and ManageEngine. Delinea is comparable in terms of features; however, the implementation of these tools differs. Delinea is a bit more manual than the other two. However, the licensing and overall ROI are better for Delinea, as it provides almost all market-ready solutions and has a robust licensing mechanism, resulting in a better ROI.

Incentivized

• New systems are tough when it comes to an ROI, as a dollar amount for saving time on a sign-in can be tough to track. Like most new systems that makes things slightly easier to execute as an end user or manage or support, it really might come down to the existing structure of how a company manages its users.
• The positives are always with the end user, which I have to say, Crowd was able to accomplish.

Incentivized

• The best return on investment is that all of our passwords are now up to date and usable by everyone in the department. The old way could only be accessed by one person at a time, and it was frequently wrong.
• We save a lot of time in IT by having the passwords easily accessible. We also meet our security audit objectives by using this app instead of, say, an Excel spreadsheet or an old application that is no longer supported, as was the case at a previous workplace.
• With the size of our department, we don't have enough passwords to go beyond the free version. It's fully functional, but it costs nothing (except some resources on a VM). ROI on free can't be beat.

Incentivized