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Atlassian Jira vs. Serviceware Processes

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Atlassian Jira

3,586 Reviews and Ratings

Serviceware Processes

1 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Atlassian Jira

    Score8.3 out of 10
    		N/AAtlassian Jira is a project management tool, featuring an interactive timeline for mapping work items, dependencies, and releases, Scrum boards for agile teams, and out-of-the-box reports and dashboards.

    $9

    per month per user

    Serviceware Processes

    Score9 out of 10
    		N/AhelpLine was an ITSM solution developed by the European IT service software company of the same name headquartered in Germany, acquired by Serviceware and now representing the central process platform for the Serviceware Enterprise Service Platform, rebranded Serviceware Processes.N/A
    Pricing
    Atlassian JiraServiceware Processes
    Editions & Modules
    Standard
    $9
    per month per user
    Premium
    $17
    per month per user
    Enterprise
    Contact Sales
    per year
    No answers on this topic
    Offerings
    Pricing Offerings
    Atlassian JiraServiceware Processes
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsHigher volume teams may qualify buyers for a discount.—
    More Pricing Information
    Features
    Atlassian JiraServiceware Processes
    Project Management
    Comparison of Project Management features of Atlassian Jira and Serviceware Processes
    Feature
    Atlassian Jira
    9.5
    3 Ratings
    Serviceware Processes
    -
    Ratings
    Task Management9.73 Ratings00 Ratings
    Resource Management9.43 Ratings00 Ratings
    Gantt Charts9.32 Ratings00 Ratings
    Scheduling10.02 Ratings00 Ratings
    Workflow Automation10.02 Ratings00 Ratings
    Team Collaboration10.03 Ratings00 Ratings
    Support for Agile Methodology8.73 Ratings00 Ratings
    Support for Waterfall Methodology9.02 Ratings00 Ratings
    Document Management8.93 Ratings00 Ratings
    Email integration9.53 Ratings00 Ratings
    Mobile Access9.03 Ratings00 Ratings
    Timesheet Tracking10.03 Ratings00 Ratings
    Change request and Case Management10.03 Ratings00 Ratings
    Budget and Expense Management9.32 Ratings00 Ratings
    Professional Services Automation
    Comparison of Professional Services Automation features of Atlassian Jira and Serviceware Processes
    Feature
    Atlassian Jira
    9.9
    2 Ratings
    Serviceware Processes
    -
    Ratings
    Quotes/estimates9.72 Ratings00 Ratings
    Invoicing9.72 Ratings00 Ratings
    Project & financial reporting10.02 Ratings00 Ratings
    Integration with accounting software10.02 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Atlassian Jira and Serviceware Processes
    Feature
    Atlassian Jira
    -
    Ratings
    Serviceware Processes
    8.9
    1 Ratings
    Organize and prioritize service tickets00 Ratings10.01 Ratings
    Expert directory00 Ratings9.01 Ratings
    Service restoration00 Ratings6.01 Ratings
    Self-service tools00 Ratings9.01 Ratings
    Subscription-based notifications00 Ratings9.01 Ratings
    ITSM collaboration and documentation00 Ratings10.01 Ratings
    ITSM reports and dashboards00 Ratings9.01 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of Atlassian Jira and Serviceware Processes
    Feature
    Atlassian Jira
    -
    Ratings
    Serviceware Processes
    8.3
    1 Ratings
    Configuration mangement00 Ratings9.01 Ratings
    Asset management dashboard00 Ratings9.01 Ratings
    Policy and contract enforcement00 Ratings7.01 Ratings
    Change management
    Comparison of Change management features of Atlassian Jira and Serviceware Processes
    Feature
    Atlassian Jira
    -
    Ratings
    Serviceware Processes
    10.0
    1 Ratings
    Change requests repository00 Ratings10.01 Ratings
    Service-level management00 Ratings10.01 Ratings
    User Ratings
    Atlassian JiraServiceware Processes
    Likelihood to Recommend
    9.6
    (190 ratings)
    9.0
    (1 ratings)
    Likelihood to Renew
    9.0
    (35 ratings)
    -
    (0 ratings)
    Usability
    9.4
    (31 ratings)
    -
    (0 ratings)
    Availability
    5.3
    (3 ratings)
    -
    (0 ratings)
    Performance
    8.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    8.8
    (23 ratings)
    9.0
    (1 ratings)
    Online Training
    8.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    7.7
    (8 ratings)
    -
    (0 ratings)