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Atos Unify OpenScape Business vs. Sprinklr Service

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Atos Unify OpenScape Business

3 Reviews and Ratings

Sprinklr Service

54 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Atos Unify OpenScape Business

    Score2.3 out of 10
    		N/AOpenScape Business is a unified communications offering from Unify (formerly Siemens Enteprise Communications), combining telephony & VOIP, web & video conferencing, and messaging in one integrated platform targeted at SMBs.N/A

    Sprinklr Service

    Score8.5 out of 10
    		N/ASprinklr Service is a cloud-native unified customer service platform powered by AI that enables customer and agent experience across 30+ digital, social and voice channels, and delivers real-time insights. Enables customers to interact with a brand on their preferred channel for consistent brand experience. Empowers agents with unified/360 customer view and recommends the most relevant responses with AI to improve agent productivity and experience.…

    $249

    per month per seat

    Pricing
    Atos Unify OpenScape BusinessSprinklr Service
    Editions & Modules
    No answers on this topic
    Self-Serve Customer Service Solution
    $249
    per month per seat
    Offerings
    Pricing Offerings
    Atos Unify OpenScape BusinessSprinklr Service
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—Omnichannel Automation, AI and Insights Reporting
    More Pricing Information
    Features
    Atos Unify OpenScape BusinessSprinklr Service
    Cloud PBX
    Comparison of Cloud PBX features of Atos Unify OpenScape Business and Sprinklr Service
    Feature
    Atos Unify OpenScape Business
    9.2
    1 Ratings
    Sprinklr Service
    -
    Ratings
    Hosted PBX9.01 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)9.01 Ratings00 Ratings
    User templates10.01 Ratings00 Ratings
    Call reports9.01 Ratings00 Ratings
    Directory of employee names9.01 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of Atos Unify OpenScape Business and Sprinklr Service
    Feature
    Atos Unify OpenScape Business
    9.2
    1 Ratings
    Sprinklr Service
    -
    Ratings
    Answering rules9.01 Ratings00 Ratings
    Call recording8.01 Ratings00 Ratings
    Call park9.01 Ratings00 Ratings
    Call screening10.01 Ratings00 Ratings
    Message alerts10.01 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Atos Unify OpenScape Business and Sprinklr Service
    Feature
    Atos Unify OpenScape Business
    9.8
    1 Ratings
    Sprinklr Service
    -
    Ratings
    Video conferencing10.01 Ratings00 Ratings
    Audio conferencing10.01 Ratings00 Ratings
    Video screen sharing9.01 Ratings00 Ratings
    Instant messaging10.01 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Atos Unify OpenScape Business and Sprinklr Service
    Feature
    Atos Unify OpenScape Business
    9.0
    1 Ratings
    Sprinklr Service
    -
    Ratings
    Mobile app for iOS9.01 Ratings00 Ratings
    Mobile app for Android9.01 Ratings00 Ratings
    Contact Center Software
    Comparison of Contact Center Software features of Atos Unify OpenScape Business and Sprinklr Service
    Feature
    Atos Unify OpenScape Business
    -
    Ratings
    Sprinklr Service
    7.1
    2 Ratings
    Agent dashboard00 Ratings8.02 Ratings
    Validate callers00 Ratings6.02 Ratings
    Outbound response00 Ratings6.02 Ratings
    Call forwarding00 Ratings7.02 Ratings
    Click-to-call (CTC)00 Ratings8.01 Ratings
    Warm transfer00 Ratings8.02 Ratings
    Predictive dialing00 Ratings5.02 Ratings
    Interactive voice response00 Ratings8.02 Ratings
    REST APIs00 Ratings8.02 Ratings
    Call scripts00 Ratings7.02 Ratings
    Call tracking00 Ratings7.02 Ratings
    Multichannel integration00 Ratings8.02 Ratings
    CRM software integration00 Ratings6.02 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Atos Unify OpenScape Business and Sprinklr Service
    Feature
    Atos Unify OpenScape Business
    -
    Ratings
    Sprinklr Service
    8.1
    2 Ratings
    Inbound call routing00 Ratings7.02 Ratings
    Omnichannel inbound routing00 Ratings10.01 Ratings
    Recording00 Ratings7.02 Ratings
    Quality management00 Ratings7.02 Ratings
    Call analytics00 Ratings8.02 Ratings
    Historical reporting00 Ratings10.01 Ratings
    Live reporting00 Ratings8.02 Ratings
    Customer surveys00 Ratings8.02 Ratings
    Customer interaction analytics00 Ratings8.02 Ratings
    User Ratings
    Atos Unify OpenScape BusinessSprinklr Service
    Likelihood to Recommend
    10.0
    (1 ratings)
    9.0
    (26 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    7.5
    (7 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (4 ratings)
    Availability
    -
    (0 ratings)
    9.9
    (3 ratings)
    Performance
    -
    (0 ratings)
    9.9
    (3 ratings)
    Support Rating
    -
    (0 ratings)
    9.1
    (10 ratings)
    In-Person Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (2 ratings)