Aurea Process vs. Flokzu Cloud BPM

The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...

Incentivized

• Distributed teams (like our case), from all over Argentina, Paraguay, Perú, and Uruguay.
• Collaborative needs, like sharing documents, getting approvals.
• Manager needs: supporting alerts (deadlines and reminders) and custom reports for performance tracking.
• Tracking needs: when you need to know where a request, or a proposal, or a claim or a commercial lead is.

• Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
• User-friendly UI
• Relatively painless implementation

Incentivized

• Process Versioning and automatic migration to the latest version.
• Process Sandbox lets you test and try processes before going to production.
• BPMN 2.0 support.
• Real Low-Code (no programming skills needed).
• Zapier and WebService integration out of the box.
• 100% cloud (no installments or complex configurations needed).
• An easy method to add new users/roles.

• Standard edition is significantly lighter touch than the (pricier) Enterprise version
• There are similar solutions on the market that are competitively prices and offer positive user experience
• Data migration can be tricky at times

Incentivized

• Doesn't allow to use the product as white-label.
• Doesn't include connectors to SAP (it could be connected via Web Services).

I'm not an expert, nor IT girl, but Flokzu has been so easy to use and setup that I could do it by myself.

Nice people both on chat and e-mail, always willing to help us.

BPMN support. More powerful process modeler. Better customer support.

• As our customers vary in size and maturity, the ROI ranges accordingly.
• For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
• For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.

Incentivized

• Not allowed to publish the ROI, but I can tell you it has been a great investment.
• The more relevant outcome has been the ability to deploy new process and new versions of existing processes in hours/days.
• The knowledge base and easy of use made us autonomous, so we don't need external consultancy services.