Automation Hero vs. Oracle BPM Suite

I recommend Automation Hero when you receive a lot of communications (email or fax) with a lot of attachments like documents or picture, for which there is a human operator that has to collect all the information from them and this information are basically always the same (same information, same fields, some pictures...). Automation Hero needs a little training to perform well, and this can be realized only if there is a large number of inputs. Instead, if your company manages few documents or only documents written by a human, I think Automation Hero isn't a good choice because the performance isn't good enough, and you have to dedicate too much time to the training (the value of Automation Hero is the possibility to arrange your activities quickly so if you need a lot of time, the solution is not so convenient). Also, in the classification field, I recommend Automation Hero if you have a lot of emails to manage and if you need the first classification of them before they are managed by humans (so, emails are always read by humans who provide answers, but the first step of the classification may be managed by the machine). In a few words, I think Automation Hero could work for large companies.

Incentivized

Oracle BPM is part of [the] Middleware SOA suite. Hence Oracle BPM can be directly installed with Oracle WebLogic. Oracle BPM comes with [a] standard out of the box portal. Recently Oracle has introduced another Web based portal to design processes. Standard Oracle BPM workflows can be created using the Jdeveloper. Deploying BPM apps are easy to deploy over Weblogic. All features with Weblogic can be utilized with Oracle BPM. Oracle BPM is [a] standard Middleware product and can make excellent front end applications.

Incentivized

• Reading standard documents.
• Identifies key words inside a text and provides automatic replies.
• Emails classification.

Incentivized

• It can easily integrate with other Oracle products and even 3rd party software via adapters
• It scales quite well and can handle the biggest enterprise level solutions we throw at it
• The ability to use previous requirements as templates is invaluable

Incentivized

• The user interface could be more detailed (Robin).
• Also documents in txt or html format could be read.
• The help section for clients could be integrated into the platform without switching from one to another.

Incentivized

• Extremely complicated to work with. The WYSIWYG is of no help either since it very buggy and poorly designed. If you are a business or functional user, you will have a hard time using the application.
• The Oracle's "Using" and "Implementing" guides are nearly useless with no examples and case studies and there is no documentation available to learn or understand the process.
• Very few skilled developers are available in market who really understand how to implement Oracle BPM suite.

Incentivized

In many scenarios it should have provided more features. It took a lot of effort while debugging, making it difficult to maintain.

Not easy to debug errors.

Overall satisfactory

Automation Hero has a great support service for its customers. They are available to work closely with our team, especially for the first steps/first implementations, and they give us a team who is confident with our local native language. When there is something that goes wrong, they have quick answers for us, so we don't have to wait for the problem solutions.

Incentivized

All are fairly similar in capabilities, but the Oracle BPM Suite has good support for BPMN 2.0, integrates well with open standards and has an excellent design/development platform when compared to the other BPM vendors. The Oracle BPM Suite integrates well with the complimentary Oracle Fusion Middleware products that typically accompany a BPM implementation, making it a part of an overall well integrated solution set. Oracle BPM also has very good monitoring, reporting and analytics support built-in.

• Less IT costs because, with Hero Platforms, flows can be implemented without IT technical skills.
• Better customer services for standard questions (speed reply).
• Solutions are scalable so once you have created one you can reuse them in other departments (so the ROI for the implementation of Automation Hero must be considered for a lot of projects).

Incentivized

• When we moved to Oracle BPM many years ago, it was a huge uplift for our business processes because we didn't have any tool to model flows except Outlook and Excel.
• We established and streamlined the manufacturing workflows that were needed with the growth of the business.
• We discovered after a while that the ROI was not great since along with the cost of the tools, we had to account the cost of development from the software team too. It took a lot of time to deliver our first automations due to the big learning curve needed for Oracle BPM.

Incentivized