Auvik vs. SolarWinds ipMonitor

Auvik is fantastic for managing multi-site, multi-company networks - very well suited for MSP or consultative technology companies. Navigation is simple and easy between clients and their sites. Auvik is less well suited for managing single sites or single companies - it is really meant to be used at a larger scale.

SolarWinds ipMonitor is very easy to set-up and use, but can be quite slow to execute. Therefore, I don't think it will work in a medium-to-large organisation. Also, the interface is not suited for 100s of devices. The customisibility could also be better, so enterprises that require strict branding rules need to look elsewhere.

Incentivized

• Maps out devices to switch ports.
• Monitors, alerts, and reports on network device and port utilization.
• Quickly created complete network diagrams.
• Works well in a co-manage environment enabling teams full but restricted access to specific sites. Integrates well with site specific access in ConnectWise Automate.

Incentivized

• Both network devices and servers may be easily located on the network.
• It notifies the user whenever any network device undergoes a change in status.
• Powerful reporting capabilities that provide vital data about your network's devices (uptime, space, utilization of resources on your devices)

Incentivized

• The map is not easy to quickly zoom in and out of or pan around. Usually requires a lot of filter toggling. Keyboard shortcuts for this would be nice.
• Better global settings that can be pushed to multiple client organizations
• Security groups/RBAC for user permissions across multiple clients
• Ability to change the URL

Incentivized

• It is a very complete and versatile software, but its price can be somewhat high for small companies.
• During the analysis of the collected data the process can be somewhat slow, so it takes more time than expected.
• Its configuration process can be somewhat complex since it requires several configurations so having prior knowledge is helpful.

Incentivized

Because it's an amazing product.

Incentivized

I have very few pieces of software, that are specific to IT and IT services, that just work. Honestly, I don't need the support as it never breaks, but I believe in rewarding vendors that make valuable products

Incentivized

The program can be a bit unwieldy at times, however the majority of information is displayed in a readable and friendly way. The maps and popup information box from the bottom can be harder to use on a smaller screen but on a 1080p+ display tends to work fine.

Incentivized

Although SolarWinds ipMonitor is great tool to start the SaaS based monitoring journey with SolarWinds products but it still requires a lot of enhancement and its user base which is primarily using on-premises products of SolarWinds needs to be shifted on SaaS based platform strategically and need to motivate. ipMonitor needs to be interated with infra monitoring products such as On-Premises NAM bundle, SAM, DPA etc

Incentivized

We have never had a major outage or impact that was noticeable.

Incentivized

Pages can be slow to load on larger sites but tends to be fine for most clients.

Incentivized

Fast response and knowledgeable. If the technician does not know, they will look for the information and get back to you.

Incentivized

Overall experience with SolarWinds support team is good. We never faced any delays or issues with the support team, they are knowledgeable or at least documentation is available to them I guess . Direct phone support is also nice and better than opening a support ticket in the system. Sometimes logs analysis take a lot of time and it seems support team is buying some time to fix the issue or to do more research on the issues but that is fine.

Incentivized

Auvik's license structure is simple and affordable. Auvik's license is based on total network devices in your network. They charge only for total number of Switches, Routers, firewalls and Wireless controllers in your network. All other devices license would be free of charge

Incentivized

The way SolarWinds has clubbed the features and capabilities in SolarWinds ipMonitor is not available in other 3rd party or native tools. Even if they are available then they are very costly. I think SolarWinds is positioning ipMonitor so as to test their footprint on SaaS world with these small scale monitoring tools such as Loggly, ipmonitor, AppOptics which is a good sign to enter the SaaS based monitoring solution.

Incentivized

Auvik has worked on sites with 15+ offices connected with VPN's and we have not encountered any issues with the monitoring. On larger sites the map can be a bit cumbersome to read however it can be cleaned up easily with device filters.

Incentivized

• We are at an initial stage of device onboarding and Auvik already provides quick network documentation without having to worry about updating; this is done dynamically.
• Helpful for MSP in that it uses role-based access control to present customer-focused device management, and simplifying administration for monitoring and alerting, dashboards and reports, and billing.

Incentivized

• Cost was much higher than the services
• ipMonitor was well suited but the costing factor wasn't justified as there are tons of open-source tools available in the market with more functionalities
• Alerts response was very good and ipMonitor served well with health checks.

Incentivized