Auvik vs. Syncro

Auvik is fantastic for managing multi-site, multi-company networks - very well suited for MSP or consultative technology companies. Navigation is simple and easy between clients and their sites. Auvik is less well suited for managing single sites or single companies - it is really meant to be used at a larger scale.

The good is pretty good when it comes to Syncro. Window patching works well. They add features often. No hidden fees and good pricing. The bad, are inconvenient when it comes to Syncro but could be worse. Reporting does not look good. Support only through email. There are no forums or network scanning/SNMP

Incentivized

• Maps out devices to switch ports.
• Monitors, alerts, and reports on network device and port utilization.
• Quickly created complete network diagrams.
• Works well in a co-manage environment enabling teams full but restricted access to specific sites. Integrates well with site specific access in ConnectWise Automate.

Incentivized

• Decent UI
• Things generally work
• Not too expensive

Incentivized

• The map is not easy to quickly zoom in and out of or pan around. Usually requires a lot of filter toggling. Keyboard shortcuts for this would be nice.
• Better global settings that can be pushed to multiple client organizations
• Security groups/RBAC for user permissions across multiple clients
• Ability to change the URL

Incentivized

• Ticketing. Whilst the ticketing system works, it is fairly basic compared to specific ticketing solutions. Some improvements here would be great.
• Remote Management - granular options on accounts. You are unable to have some clients or systems which do not require a password for remote access, whilst having this set for other clients/accounts. This makes it a problem if you want to use the remote management component on servers where there is no one available to approve access
• Better "built in" remote access software. Whilst the base remote access software works and that the system integrates with larger remote management vendors, some improvements to the remote management component would be beneficial

Incentivized

Because it's an amazing product.

Incentivized

The program can be a bit unwieldy at times, however the majority of information is displayed in a readable and friendly way. The maps and popup information box from the bottom can be harder to use on a smaller screen but on a 1080p+ display tends to work fine.

Incentivized

The overall value of Syncro is good due to cost of software and the things that it does do well. However, there are some limitations that will be frustrating and may require extra software or time to complete or format in other platforms. So, can cause some setbacks to some organizations but be work well for others, based on their needs

Incentivized

We have never had a major outage or impact that was noticeable.

Incentivized

Pages can be slow to load on larger sites but tends to be fine for most clients.

Incentivized

Fast response and knowledgeable. If the technician does not know, they will look for the information and get back to you.

Incentivized

Auvik's license structure is simple and affordable. Auvik's license is based on total network devices in your network. They charge only for total number of Switches, Routers, firewalls and Wireless controllers in your network. All other devices license would be free of charge

Incentivized

Syncro does not have every bell or whistle (especially when compared with Kaseya VSA). However from a cost versus feature perspective, Syncro wins hands down. Syncro versus Atera - they are very similar products and also use the per agent pricing. This was a big driver for us and Syncro came out at cheaper priced option. Atera does have more features and is a more mature product - however the features that we required were perfect in SyncroMSP

Incentivized

Auvik has worked on sites with 15+ offices connected with VPN's and we have not encountered any issues with the monitoring. On larger sites the map can be a bit cumbersome to read however it can be cleaned up easily with device filters.

Incentivized

• We are at an initial stage of device onboarding and Auvik already provides quick network documentation without having to worry about updating; this is done dynamically.
• Helpful for MSP in that it uses role-based access control to present customer-focused device management, and simplifying administration for monitoring and alerting, dashboards and reports, and billing.

Incentivized

• Saved us hundreds of dollars switching from previous provider

Incentivized