Avalara AvaTax connects to the software that businesses already have and delivers sales tax decisions based on precise geo-location in more than 12,000 taxing jurisdictions in the U.S.
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Thomson Reuters ONESOURCE
Score 7.2 out of 10
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Thomson Reuters ONESOURCE is a portfolio of tax and accounting technology for corporations designed to help users boost collaboration with departments and partners and ensure seamless tax compliance no matter where a company does business.
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Pricing
Avalara
Thomson Reuters ONESOURCE
Editions & Modules
No answers on this topic
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Offerings
Pricing Offerings
Avalara
Thomson Reuters ONESOURCE
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
Yes
No
Entry-level Setup Fee
Optional
No setup fee
Additional Details
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More Pricing Information
Community Pulse
Avalara
Thomson Reuters ONESOURCE
Considered Both Products
Avalara
Verified User
Administrator
Chose Avalara
On this in regards to Avalara, I would need to wait to see a bit as both instances the ERP was SAP, and we are in the process of implementing SAP to Avalara. So I cannot compare those at this time. I [can't] compare my use of ONESOURCE/SAP to Avalara/NetSuite +Salesforce, as I …
Verified User
Manager
Chose Avalara
We previously used TR OneSource and did not find the UI to be user friendly at all. Avalara is more straightforward for our business needs.
Avalara has provided additional content for product taxability and tax rates. Additionally the ease of use or user friendliness of the platform for our tax team to utilize the full capabilities of Avalara has proven to be best in class. Other platforms may require additional …
Limited with home rule jurisdictions and taxability categories, it's not a very robust product, but will meet most of the needs of e-commerce end users or a business needing tax calculating on an invoice without having to run the iterations manually.
Most of what has been done in the past was paper held in hand. This created many difficulties when trying to look up past documents, and checking the validity of past documents. With CertCapture, everything is at our fingertips.
Avalara had more integrations, was the only system at the time that worked with Shopify+, which we are re-platforming our Magento site to, and came in at a price point competitive with Vertex.
Honestly - we liked Sovos and ONESOURCE a lot better. ONESOURCE had the tightest and …
Verified User
Manager
Chose Avalara
Truthfully, it came down to the quoted cost/contracts/implementation costs, and that our point of sale system claimed it had done integrations with Avalara in the past and not with the other firms we were considering. I was not actually a part of the discussion and decision …
Avalara as a one stop shop for tax compliance blows away the competition. The level of expertise received for the price is a tremendous value. The user interface is easy to navigate, all of the transactions and returns are conveniently saved in the system for easy recall, and …
OneSource is behind Avalara in many ways. However, at our time of implementation Avalara could not handle some of the calculations we required. That has changed since.
ONESOURCE blows Sovos out of the water. would take ONESOURCE 10 out of 10 times. The two biggest differentiators are the friendliness and helpfulness of customer support and the overall capabilities of the software.
I find Avalara to work very well if you are using a software system that is integrated with Avalara, and it is set up to calculate the tax and file the returns. It is very streamlined and efficient. It doesn't work as well if the tax is calculated elsewhere and you have Avalara filing your returns; the options for getting the tax info into Avalara are very limited.
We use [Thomson Reuters ONESOURCE] to prepare federal and state income tax returns which allows us to complete the work assigned very quickly and allow senior members of the team to review the work before submitting in a very fluid state. While not in the tax or busy season, the program is not as used as much.
Has extensive research and documentation on telecommunications industry
Research is always up to date
The ability to ask questions and get clarification on specific situations with no limit as to how you ask a question and often get the answer the same day
ONESOURCE is excellent for providing a holistic suite of products that are specifically geared toward tax compliance.
ONESOURCE also does an excellent job of maintaining a fresh look and appearance to their products, but doesn't change the base functionality just to sell more or improve the look of the product.
ONESOURCE also does an excellent job of maintaining current tax information. In an ever changing tax world, this is the most important thing for a piece of tax software to provide.
Avalara needs to be able to provide tax and legal advice, so we don't have to go to an outside source.
Some states we file in have more than just sales tax on the return. For example, Washington has B&O tax, tire tax, sales and use tax. It would help a lot if Avalara could report all of these taxes, so we don't have to file manually.
ONESOURCE absolutely needs to restore their TIN Matching feature. Not having a TIN Matching feature is huge and needs to be addressed immediately.
The software interface itself is outdated and clunky. It is way behind in terms of user-friendliness and convenience. Additionally, it is only compatible with Internet Explorer. ONESOURCE is literally the only reason I would ever access Internet Explorer which is notably slower and more prone to freezing than Google Chrome or Safari. A good portion of our business uses Macs which means they are SOL on accessing ONESOURCE.
The ability to look at multiple tax years for a single recipient would be huge. Currently, if a recipient asks us to pull three years of data, this means three different searches within each year's ONESOURCE instance. It's tedious and could be improved.
We need their help with filing and keeping track of things. It is very likely we are in the process of renewing right now. Autumn is our case manager and she has been a great help in keeping us updated on our usage and renewal. I feel we will be using this for a very long time.
To reiterate - a very useful tool for private company information, otherwise not forthcoming on the public domain. It is very crucial in Company analyses for various lenses, slices and dices of Company information. Also useful in industry analysis and in list building. Overall a great research and analytics tool.
The UI is simple and straightforward. The site is organized in a manner that is easy to understand for beginners and experts alike. There's also tons of resoruces on Avalara University at your disposal to better understand how Avalara can work best for your business needs. I would recommend Avalara to anyone wanting to investment in the betterment of their business's sales tax function
We do have trouble tying Avalara's reporting back to our POS, but we just got a new POS system and there are bugs we are still trying to work out within the POS system. I do not believe this is an Avalara issue
In my experience, numerous questions, and particularly those regarding billing issues are just ignored, and it is impossible to get to someone to discuss. Your account manager will tell you they are taking care of it and then it just goes into a black hole.
The ONESOURCE support has improved significantly over the years. Support sends out emails with the answer provided which helps in the future when the same issue occurs. This reduces the amount of calls to ONESOURCE Support as you can better document the calls and rely on previous answers if the same issue occurs. ONESOURCE support has also implemented a callback feature that reduces the amount of time spent on hold.
The documentation online we informative and helpful. The videos from the Avalara institute and the help tab if we have any questions and the search too were helpful. We like the ease of using the click here for more information tool about nexus and the information for the ECM Pro training were helpful. Whenever we have a question we normally get an email along with the tool as to where to find our answer. We also like that it shows information about nexus status of the states we maybe approaching and we can look more into it.
The implementation team from Avalara was very knowledgable and did a good job of passing along information so that we could maintain the system and be able to make future changes ourselves. We had asked for some custom tax setup and they worked with us to get additional taxes set up that they didn't previously have. They worked with us to pull our documentation on tax rules and make sure those were included. I had hoped more scenarios would be there out of the box to cut down on the configuration time.
When I first started my position, we were already in the process of going into Avalara. I am unsure why our previous Controller selected Avalara, but I do believe it was because of the ease of use and aiding with determining nexus in states where we ship our products.
As I said it is an easy-to-use platform and saved us time and money. They have great customer service and have helped our company get new hires checked and in-service faster than our old company. By combining the two services in one place it has made it easier for the new hire and the HR staff to track results. I am a fan!
The ROI with Avalara has been significant. We did not have to hire additional staff to manage sales tax. Before Avalara, when we managed taxes in-house, we constantly received late filing notices and paid related penalties. That all stopped once Avalara took over.
