Avast CloudCare vs. Huntress

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Avast CloudCare
Score 10.0 out of 10
N/A
Avast's CloudCare was a cloud-based security platform for IT professionals used to monitor threats and deliver layered security services to multiple offices, networks, and devices. The product is reaching EOL and is no longer sold. Avast now offers the Avast Business Hub in its place.N/A
Huntress
Score 9.0 out of 10
N/A
Huntress is a security platform that surfaces hidden threats, vulnerabilities, and exploits. The platform helps IT resellers protect their customers from persistent footholds, ransomware and other attacks.N/A
Pricing
Avast CloudCareHuntress
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Avast CloudCareHuntress
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
Avast CloudCareHuntress
User Ratings
Avast CloudCareHuntress
Likelihood to Recommend
10.0
(0 ratings)
9.0
(0 ratings)
Usability
10.0
(0 ratings)
9.0
(0 ratings)
Support Rating
8.0
(0 ratings)
-
(0 ratings)
User Testimonials
Avast CloudCareHuntress
Likelihood to Recommend
Avast CloudCare is great when it comes to ease of installation and GUI. Working inside the web portal is pretty self-intuitive. Some of the issues revolve around computers coming up missing from the portal or from computer jumping sites.
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A great product that highlights any and all persistent footholds on the network and does a great job on breach monitoring. The support staff are great, efficient, and are able to reach out when there is an issue. Most problems are cleared out/mitigated before we even know about them. A great product to add to your security stack.
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Pros
  • Blocks phishing attempts.
  • Blocks web exploits (web shield).
  • Automatically scans computers.
  • Settings can be tweaked or whole new policies can be created.
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  • Using the latest industry knowledge of threats that have been ongoing, but not previously known and projecting it back in time against their installed endpoints to identify machines that are vulnerable or breached and when it these events occurred
  • Very quiet. If they alert, it is a thing.
  • Very good at remediation.
  • They communicate extremely well when it matters.
  • While there are the most extensive products more often than not they are the first to alert us to a threat.
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Cons
  • The base web portal as it is going away at the end of the year.
  • Tech help is very lacking.
  • Several times computers lost the AV and had to be reinstalled.
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  • Now that they have EDR capability, they need to fully participate in MITRE testing for direct comparison against other EDR products.
  • Now that they are going into Managed Antivirus and EDR with isolation capabilities they need to update their SLA comparative to other vendors
  • Support for non-Windows OSes for consistency in a network
  • It would be nice to seed canary files in custom shares on servers.
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Usability
It does everything that I need it to do in terms of generating income and protecting against viruses and phishing.
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We dropped SentinelOne in favor of Huntress because the UI was much more simplistic for the tier 1 techs to maintain. It beats the old web design model of three clicks to where you want to go. It is very intuitive. No one needs training to figure out how to navigate its console.
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Alternatives Considered
CloudCare is proactive and better suited for my clients overall.
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Huntress may not be a complete SOC such as Blackpoint, but the level of protection is close. Huntress provides a set of human eyes always hunting for persistent threats on your endpoints. Huntress also seems less noisy with no false positives, so no time is wasted reviewing alerts.
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Return on Investment
  • Positive: we have our customers supported better than ever
  • Negative: But not really, we have lost billable time due to our customers having [fewer] virus infections than ever before.
  • We had one incident where we had to credit a customer because the backup failed and did not report correctly and the customer lost some data.
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  • We have been able to lower operational costs by shifting to Huntress.
  • We've been able to cut costs to our clients by utilizing Huntress over competing products.
  • In spite of inflation, we've been able to keep our managed service prices at a steady, below market rate, because of Huntress.
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ScreenShots