Avaya Aura

Avaya Aura

73 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Avaya Aura	Score8.1 out of 10	N/A	The on-premises Avaya Aura Platform delivers unified communications and customer service solutions, designed to enhance employee and customer experiences. It is presented as real time communications architecture using session-based collaboration technologies, and is used to enable multi-modal unified communications and omnichannel customer experience solutions.	N/A

Pricing

Avaya Aura

No answers on this topic

Pricing Offerings
Avaya Aura
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

No setup fee

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Community Pulse
Key User Insights
	Avaya Aura
Considered Both Products	Avaya David Perry Lead Network Architect in Information Technology at Hospital for Special Surgery (Hospital & Health Care, 5001-10,000 employees) Chose Avaya Aura We have tried these alternates, but ultimately reverted to an on-Prem Avaya Aura solution. Genesys was too expensive to maintain and we could not find enough skilled people to help support it. Cloud hosted solutions just aren't customizable enough for our users. Incentivized Helpful? Verified User Chose Avaya Aura So I've seen the Cisco product out there. I've seen the old Nortel products, Mitel, I've been doing this for a long time. I've seen a lot of other products. And Avaya, Nortel were the Western Electric and Northern Electric of the world way back when. So pretty much the … Incentivized Helpful? Chhoeun Chroeng PMO Director in Engineering at First Cambodia Co., Ltd (Security & Investigations, 51-200 employees) Chose Avaya Aura Avaya Aura is an enterprise product and can be expandable. Incentivized Helpful? Scott Richman Telecommunications Programmer in Information Technology at The Walt Disney Company (Hospitality, 10,001+ employees) Chose Avaya Aura Avaya Aura provided more developer and call routing flexibility. Incentivized Helpful? Verified User Chose Avaya Aura Reliability and robustness of Features. Incentivized Helpful? Roger Reinhart System Administrator at Pencor Services Inc. (Telecommunications, 1001-5000 employees) Chose Avaya Aura The poly phones are worse than the Avaya phones and lack features and ease of use. Incentivized Helpful? Verified User Chose Avaya Aura Teams phone is much better in user administration and soft client. Another area that they are far apart are UC, meetings, collaboration, Video. Their noise cancellation is superb. Easy to use and set up are night and day compared to Avaya Aura remote worker. There is no easy … Incentivized Helpful? Shane Coineandubh UC Engineer in Information Technology at University of Washington (Higher Education, 10,001+ employees) Chose Avaya Aura Avaya Aura is a complete UC platform, whereas Aspect has been primarily a Contact Center platform that provides function for non contact center applications secondarily. Incentivized Helpful? Jose Delgado Lead Network Eng. Administration in Engineering at Evertec Group LLC (Information Technology & Services, 1001-5000 employees) Chose Avaya Aura Avaya Aura has less features than Amazon Connect, but it is more reliable. Incentivized Helpful? Nagarajan Ramaswamy Technical Specialist in Customer Service at Zurich Middle East (Insurance, 51-200 employees) Chose Avaya Aura CM elite has more Strong UC and CC capabilities along with very strong reporting functionality. Incentivized Helpful? clarence crosby UC Communications Manager in Information Technology at Fairfax county government (Government Administration, 10,001+ employees) Chose Avaya Aura We utilize the Call Center application within Avaya currently. We would like to move forward with integrating additional products within the platform. Incentivized Helpful? Verified User Chose Avaya Aura I used to work with Cisco UCCE and I am seeing Avaya is catching up. Incentivized Helpful? Scott Gilmore TAM in Engineering at work (Civil Engineering, 5001-10,000 employees) Chose Avaya Aura Avaya Aura is a good product. Incentivized Helpful? Vikul Furia Director in Customer Service at VIS Global (Information Technology & Services, 51-200 employees) Chose Avaya Aura Strong management capability. Incentivized Helpful? Verified User Chose Avaya Aura Analyzed as a possible replacement when moving to a new building. Easy handling an broad feature set. Did not match up with Aura on a cost perspective. Rip and replace was far to costly and involved risks in implementation of special features were not acceptable. This is … Incentivized Helpful? Joao Aquino IT Manager in Engineering at Algar Tech (Outsourcing/Offshoring, 10,001+ employees) Chose Avaya Aura We work with Avaya Aura, but now we plan to move to the cloud with AxP. It's an important movement to deliver more services to our customers e less worry about IT infrastructure. Incentivized Helpful? Verified User Chose Avaya Aura I haven't used any other products. Incentivized Helpful? Peter Maloney Engineering Technician in Information Technology at Sandia National Labs (Government Administration, 10,001+ employees) Chose Avaya Aura None Incentivized Helpful? Frank Wickham Telecommunications Systems Engineer in Information Technology at Door County Medical Center (Hospital & Health Care, 501-1000 employees) Chose Avaya Aura Very comparable. Incentivized Helpful? Aaron Pender Avaya Administrator in Information Technology at Peckham (Government Relations, 1001-5000 employees) Chose Avaya Aura IP office doesn't have the size and redundancy needed for our large call centers. Incentivized Helpful? Verified User Chose Avaya Aura I like Avaya a lot better with the feature set and integration. Incentivized Helpful? Verified User Chose Avaya Aura Better resiliency and HA models. Incentivized Helpful? Nick Castleberry Project Manager in Information Technology at MS Dept ITS (Telecommunications, 51-200 employees) Chose Avaya Aura Avaya seems to be at more of the companies I have worked at. Incentivized Helpful? Verified User Chose Avaya Aura N/A Incentivized Helpful?
	Would buy again
	No answers on this topic
	Delivers good value for the price
	No answers on this topic
	Happy with the feature set
	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic
	Implementation went as expected
No answers on this topic

Features

Avaya Aura

Comparison of Performance & Compatibility of Online Events Software features of Avaya Aura
Feature	Avaya Aura 8.1 28 Ratings
High quality audio	9.028 Ratings
High quality video	7.215 Ratings

Comparison of Online Meetings / Events features of Avaya Aura
Feature	Avaya Aura 6.8 21 Ratings
Calendar integration	6.719 Ratings
Meeting initiation	7.018 Ratings
Record meetings / events	6.816 Ratings

Comparison of Online Events Collaboration features of Avaya Aura
Feature	Avaya Aura 6.7 12 Ratings
Live chat	6.712 Ratings

Comparison of Online Events Security features of Avaya Aura
Feature	Avaya Aura 6.8 20 Ratings
User authentication	6.518 Ratings
Participant roles & permissions	7.116 Ratings

Comparison of Cloud PBX features of Avaya Aura
Feature	Avaya Aura 7.5 34 Ratings
Hosted PBX	6.619 Ratings
Multi-level Interactive Voice Response (IVR)	9.025 Ratings
Directory of employee names	7.026 Ratings

Comparison of Call Management features of Avaya Aura
Feature	Avaya Aura 7.4 41 Ratings
Answering rules	9.034 Ratings
Call recording	7.328 Ratings
Call park	9.030 Ratings
Call screening	9.027 Ratings
Message alerts	7.030 Ratings
Business SMS/External Messaging	5.813 Ratings
Online Fax	6.011 Ratings
Voicemail Transcription	6.018 Ratings

Comparison of Mobile apps features of Avaya Aura
Feature	Avaya Aura 7.0 22 Ratings
Mobile app for iOS	7.121 Ratings
Mobile app for Android	6.820 Ratings

Comparison of Unified Communications Platform and Collaboration features of Avaya Aura
Feature	Avaya Aura 7.0 35 Ratings
Centralized communications management	8.033 Ratings
Team messaging	6.720 Ratings
Team document sharing	6.214 Ratings
Call and meeting analytics	7.021 Ratings

User Ratings
	Avaya Aura
Likelihood to Recommend	8.0 (52 ratings)
Likelihood to Renew	9.1 (1 ratings)
Usability	8.0 (1 ratings)