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Avaya Call Center Elite vs. Dialpad Support

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Avaya Call Center Elite

    Score7.6 out of 10
    N/AAvaya Call Center Elite is used to run a full-featured call center that handles inbound and outbound contacts, manageable with real-time and historical reporting insights. The CC Elite solution offers options for contact handling so customers are treated in a more efficient manner, enabling agents to more effectively respond to their needs.N/A

    Dialpad Support

    Score9 out of 10
    N/ADialpad Ai Contact Center is an inbound or outbound call center platform and solution, that helps companies connect with customers across all channels and skip the repetitive questions, retaining reviewable conversations and context history.

    $80

    per month per user

    Pricing
    Avaya Call Center EliteDialpad Support
    Editions & Modules
    No answers on this topic
    Essentials
    $80
    per month per user
    Advanced
    $115
    per month per user
    Premium
    $150
    per month per user
    Offerings
    Pricing Offerings
    Avaya Call Center EliteDialpad Support
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Avaya Call Center EliteDialpad Support
    Considered Both Products
    Avaya
    No answer on this topic
    Dialpad
    Chose Dialpad Support
    Dialpad Support is superior to both Avaya and Genesys, because only Dialpad offers a automatic transcribing system during and after the call. It also is very easy to use and can send text messages during a call. The only thing that needs improvement on Dialpad is the interval …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Avaya Call Center EliteDialpad Support
    Contact Center Software
    Comparison of Contact Center Software features of Avaya Call Center Elite and Dialpad Support
    Feature
    Avaya Call Center Elite
    7.3
    24 Ratings
    Dialpad Support
    8.2
    34 Ratings
    Agent dashboard7.314 Ratings8.534 Ratings
    Validate callers7.518 Ratings8.632 Ratings
    Outbound response6.813 Ratings8.932 Ratings
    Call forwarding8.520 Ratings8.933 Ratings
    Click-to-call (CTC)7.613 Ratings8.531 Ratings
    Warm transfer8.021 Ratings8.030 Ratings
    Predictive dialing7.411 Ratings7.223 Ratings
    Interactive voice response7.214 Ratings8.228 Ratings
    REST APIs6.99 Ratings7.115 Ratings
    Call scripts7.817 Ratings8.025 Ratings
    Call tracking8.819 Ratings8.030 Ratings
    Multichannel integration5.211 Ratings8.322 Ratings
    CRM software integration5.914 Ratings8.422 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Avaya Call Center Elite and Dialpad Support
    Feature
    Avaya Call Center Elite
    7.2
    20 Ratings
    Dialpad Support
    8.4
    34 Ratings
    Inbound call routing8.017 Ratings7.933 Ratings
    Omnichannel inbound routing7.28 Ratings8.417 Ratings
    Recording7.216 Ratings8.632 Ratings
    Quality management7.113 Ratings8.628 Ratings
    Call analytics6.815 Ratings8.632 Ratings
    Historical reporting7.317 Ratings8.631 Ratings
    Live reporting7.216 Ratings8.929 Ratings
    Customer surveys6.56 Ratings7.415 Ratings
    Customer interaction analytics7.69 Ratings8.321 Ratings
    User Ratings
    Avaya Call Center EliteDialpad Support
    Likelihood to Recommend
    7.5
    (32 ratings)
    8.7
    (35 ratings)
    Likelihood to Renew
    9.1
    (1 ratings)
    9.1
    (3 ratings)
    Usability
    9.1
    (1 ratings)
    8.2
    (15 ratings)
    Support Rating
    9.1
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.1
    (1 ratings)
    -
    (0 ratings)