Avaya Infinity™ vs. Genesys PureConnect (discontinued)
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Avaya Infinity™ | Score8.6 out of 10 | N/A | Avaya Infinity™ injects modern technology including AI and intelligent orchestration into existing enterprise environments, connecting the channels, insights, technologies and workflows that together create customer and employee relationships. Avaya Infinity™ is designed so that organizations can become almost infinitely adaptable to evolving customer and market demands. The Avaya Infinity™ platform aims to enable large enterprises and public sector organizations to strengthen… | N/A |
 Genesys PureConnect (discontinued) | Score6.8 out of 10 | N/A | Genesys PureConnect was an omnichannel contact center platform that offered cloud-based or on-premise deployments. It featured a SIP-based architecture with VoIP capabilities, allowing companies to connect legacy voice systems and use existing phones. A legacy product, new users are encouraged to investigate Genesys Cloud. | N/A |
| Avaya Infinity™ | Genesys PureConnect (discontinued) | |||||||||||||||
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| Avaya Infinity™ | Genesys PureConnect (discontinued) | |||||||||||||||||||||||||||||||||||||||||||
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| Contact Center Software |
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| Workforce Optimization (WFO) |
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| Avaya Infinity™ | Genesys PureConnect (discontinued) | |
|---|---|---|
| Likelihood to Recommend | 8.6 | 5.3 |
| Likelihood to Renew | 7.3 | 8.6 |
| Usability | 8.2 | 7.3 |
| Availability | 7.0 | 9.1 |
| Performance | 10.0 | 8.8 |
| Support Rating | 9.1 | 4.0 |
| In-Person Training | - | 8.2 |
| Online Training | - | 8.3 |
| Implementation Rating | 8.2 | 6.1 |
| Configurability | - | 9.0 |
| Ease of integration | - | 8.1 |
| Product Scalability | - | 8.2 |
| Vendor post-sale | - | 8.8 |
| Vendor pre-sale | - | 8.8 |